Sonya Lowery
Tuscaloosa,AL
Summary
Dynamic store owner with a proven track record at Freedom CBD & Wellness LLC, excelling in sales, product knowledge and customer service. Cultivated strong supplier relationships, enhancing profitability through strategic negotiations. Recognized for implementing effective marketing strategies that significantly boosted brand awareness and customer satisfaction. Goal-oriented with exceptional people skills.
Overview
21
21
years of professional experience
Work History
Store Owner
Freedom CBD & Wellness LLC
Tuscaloosa, Alabama
06.2019 - Current
- Handled all daily operations, open to close, all product research, ordering and selling to the consumer.
- Cultivate relationships with customer and understanding their needs in order to recommend the best product for them.
- Established marketing strategies that increased brand awareness within the community.
- Cultivated relationships with suppliers, negotiating favorable terms for product procurement.
- Analyzed sales data to drive strategic decisions and improve overall profitability.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
Owner/Operator
GameDay At Bama Nation LLC
Tuscaloosa, AL
03.2011 - 12.2019
- Handled all product ordering and product sales.
- Managed day-to-day business operations.
- Developed and implemented operational procedures to enhance overall efficiency.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Collaborated with suppliers to negotiate favorable terms, enhancing profitability.
- Analyzed market trends to adjust product offerings and increase sales opportunities.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Owner/Operator
Levins Tile Service Inc.
Tuscaloosa, AL
01.2004 - 01.2011
- Handled all Quickbooks Payroll and tax reporting
- Measuring and figuring jobs
- Selling our services to the customer
- Trained and mentored staff to improve service delivery and customer satisfaction.
- Established quality control measures to ensure consistent product standards and compliance with regulations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Education
High School Diploma -
Holt High School
Tuscaloosa, AL05-2001
Skills
- Store operations
- Business networking
- Upselling
- Operations management
- Professional demeanor
- Sales management
- Product marketing
- Contract management
- Excellent people skills
- Goal oriented
- Customer service
- Sales expertise
- Product sales
- Retail store operations
Timeline
Store Owner
Freedom CBD & Wellness LLC
06.2019 - Current
Owner/Operator
GameDay At Bama Nation LLC
03.2011 - 12.2019
Owner/Operator
Levins Tile Service Inc.
01.2004 - 01.2011
High School Diploma -
Holt High School