Sonya L. Mahaney

• 4 million total annual revenue, 40% bar sales
• Handles simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
• Increased strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
• Crafted special drink and cocktail menu items
• Serve high customer volumes during special events, nights, and weekends in fast pace environment

Food & Beverage

• 34 years of restaurant knowledge in both front of house and back of house roles

• Oversees all operations
• Leads team
• Develops annual operating budgets, sales forecast, and marketing plans
• Human resources management

• Established foundational processes for business operations
• Continual updating of business processes and team structure to generate more business opportunities
• Formulate and execute strategic initiatives to improve product offerings to cater to audience wants

• Managed financial, operational and human resources to optimize business performance
• Increased company growth through collaboration with sales and marketing departments
• Used market insights to capitalize on key business opportunities for new advantageous partnerships
• Established and maintained strong relationships with customers, vendors and strategic partners
• Monitored industry trends, keeping current on latest changes and competition in industry
• Collaborated with senior management to develop strategic initiatives and long term goals
• Represented organization at industry conferences and events
• Clarified roles, responsibilities and expectations of staff
• Established performance goals for department and provided methods for reaching milestones
• Identified opportunities to improve business process flows and productivity

• Raised $4 million in individual solicitations for Standing Tall Capital Campaign
• Researched, cultivated, and stewarded major gift prospects equaling $1.1 million annually
• Planned large scale events
• NGO background

• Directed budget development, budgetary controls and recordkeeping to make informed financial decisions
• Managed financials and operations to optimize business performance
• Investment Management
• Managed Marketing team, IT team and Creative Director
• Product engineering & implementation

Promotion

• Project Manager of sales personnel, distribution partners, vendors, and secondary market
• Headed field sales personnel training (65+), developed and presented national sales presentations
• Consulted on ROI strategic plans for secondary customers (5,000+)
• Originated marketing and sales brochures nationwide
• Appointed communication link between WHQ, NE region and R(WISE)C
• Formed and initiated documentation on warehouse distributors and secondary customers’ procedures prior to web integrated service environment (WISE) roll out
• Assisted with national project deployment process and troubleshooting

Market Development Sales Manager, NE Pennsylvania

• Sold after-market automotive parts and developed secondary market, increased sales 30% in first 3 months
• Built custom promotional programs for warehouse distributors to create secondary market sales
• Facilitated product sales to strengthen distribution, and grow market share
• Organized information clinics to leverage brand equity

Graduated High Honors