MA'NAE GUERRA
Dallas,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
7
7
years of professional experience
Work History
Server/ Bartender
Razoos Cajun Cafe
Cedar Hill, TX
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainer/ Server
BoomerJacks Bar and Grill
Dallas, TX
09.2022 - 12.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server/ Bartender
The Wild Turkey
Dallas, TX
10.2020 - 12.2021
- Assisted guests with making menu choices in an informative and helpful fashion
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
Server
Del Frisco's
Plano, TX
03.2018 - 08.2019
- Successfully juggled many tables simultaneously, preserving exceptional quality of service.
- Ensured timely service of food and drinks with attention to detail.
- Managed billing through POS application.
- Coordinated with staff to maintain efficiency and enhance guest experiences during busy times.
Education
Medical Assisting -
El Centro College
Dallas, TXHigh School Diploma -
Dallas Can Academy/ L.G. Pinkston High School
Dallas, Tx01.2016
Skills
- Cash handling
- Professional and friendly
- Careful and active listener
- Strong public speaker
- Multi-tasking
- Great loving big heart for Animals
- Kids
- Caring for others
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Languages
Spanish
Professional Working
Timeline
Server/ Bartender
Razoos Cajun Cafe
07.2024 - Current
Server Trainer/ Server
BoomerJacks Bar and Grill
09.2022 - 12.2023
Server/ Bartender
The Wild Turkey
10.2020 - 12.2021
Server
Del Frisco's
03.2018 - 08.2019
Medical Assisting -
El Centro College
High School Diploma -
Dallas Can Academy/ L.G. Pinkston High School