Sonya Perkins
Summary
Experienced human services and housekeeping professional with a strong background in caregiving, case management, client support, and housekeeping operations. Proven ability to work with diverse populations, including individuals experiencing homelessness, disabilities, and behavioral health challenges. Skilled in care coordination, documentation, and team leadership with a commitment to improving quality of life and client outcomes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Help at Home
Wilmington, DE
09.2023 - Current
- Deliver in-home care for individuals with disabilities, chronic illness, and hospice needs
- Assist with medication reminders, meal preparation, transportation, and personal care
- Support clients with daily activities including grooming and mobility
- Maintain a safe, clean, and supportive living environment
Fingerprinting Site Operator
NATA Compliance Services
Newark, DE
07.2019 - Current
- Conduct electronic fingerprinting and data collection for background checks
- Ensure accuracy and confidentiality of sensitive client information
- Provide efficient and professional service to a high volume of clients.
Family Resource Coordinator
Ministry of Caring
Wilmington, DE
06.2022 - 09.2023
- Managed casework for women and families in shelter and supportive housing programs
- Assisted clients with budgeting, employment searches, and accessing community resources
- Provided support for substance abuse, mental health, and life stabilization
- Maintained detailed case documentation using CMIS system
Direct Support Specialist/ Bus & Van Driver
Easter Seals Pencader
DE
10.2018 - 05.2019
- Provided care for adults with special needs in a structured program setting
- Transported clients safely to activities and appointments
- Maintained ISP data logs and supported daily programming
Housekeeper Manager
UHS Hospital Rockford Center
Newark, DE
01.2016 - 03.2016
- Supervised a team of 6+ staff and managed departmental operations
- Implemented structured cleaning schedules and training programs
- Improved efficiency, accountability, and quality standards
Owner/Operator
Cleaning For Perfection
Wilmington, DE
04.2007 - 07.2011
- Managed residential cleaning business and client relationships
- Delivered high-quality cleaning services and maintained repeat clientele
Housekeeper/Team Leader
Shipley Manor Assisted Living
Wilmington, DE
08.2005 - 04.2007
- Led housekeeping team and ensured sanitation standards in healthcare environment
- Managed daily cleaning schedules to ensure timely completion of tasks.
- Supervised and trained new staff on cleaning protocols and safety standards.
- Coordinated communication between team members to streamline operations.
Turndown Attendant
Hotel DuPont
Wilmington, DE
01.2005 - 08.2005
- Prepared turndown service by arranging linens and amenities, fostering a welcoming environment.
- Collaborated with housekeeping team to streamline room preparation processes for efficiency.
- Completed additional housekeeping duties as needed, contributing to overall team efficiency and productivity levels within the department.
- Upheld a professional demeanor while interacting with guests, promoting a positive image for the hotel brand.
Housekeeper
Courtyard Marriott
Wilmington, DE
10.2003 - 01.2005
- Cleaned rooms, changed linens and towels, dusted, cleaned restrooms, made beds, vacuumed/ mopped floors and emptied trash.
- Conducted regular quality inspections to maintain high cleanliness standards.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeper Supervisor
Delaware State Hospital
New Castle, DE
10.2000 - 10.2003
- Supervised daily housekeeping operations, ensuring adherence to hygiene standards and protocols.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
- Coordinated scheduling of housekeeping staff to optimize workflow efficiency.
- Implemented quality control measures to enhance service consistency across departments.
- Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
USPS Clerk
USPS
New Castle, DE
11.1992 - 08.1995
- Processed incoming and outgoing mail using automated sorting systems.
- Ensured compliance with postal regulations during handling and processing of items.
Education
High School Diploma - undefined
Penn Foster
Scranton, PA07-2017
High school diploma - Medical Assistant
Delaware Technical Community College Terry Campus
Dover, DE12-2013
Skills
- Team supervision
- Operations management
- Residential and Commercial cleaning
- Case Management
- Housekeeping
- Home care
- Direct support
- Driving
- Developmental Disabilities Experience
- Behavioral Health
Certification
- CPR Certification
Timeline
Direct Support Professional
Help at Home
09.2023 - Current
Family Resource Coordinator
Ministry of Caring
06.2022 - 09.2023
Fingerprinting Site Operator
NATA Compliance Services
07.2019 - Current
Direct Support Specialist/ Bus & Van Driver
Easter Seals Pencader
10.2018 - 05.2019
Housekeeper Manager
UHS Hospital Rockford Center
01.2016 - 03.2016
Owner/Operator
Cleaning For Perfection
04.2007 - 07.2011
Housekeeper/Team Leader
Shipley Manor Assisted Living
08.2005 - 04.2007
Turndown Attendant
Hotel DuPont
01.2005 - 08.2005
Housekeeper
Courtyard Marriott
10.2003 - 01.2005
Housekeeper Supervisor
Delaware State Hospital
10.2000 - 10.2003
USPS Clerk
USPS
11.1992 - 08.1995
High School Diploma - undefined
Penn Foster
High school diploma - Medical Assistant
Delaware Technical Community College Terry Campus