Zamiria Howard
Troy
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Oui Care
06.2025 - Current
- Assisted individuals with daily living tasks to promote independence and well-being.
- Supported clients in community integration through social activities and engagement initiatives.
- Monitored client progress and reported changes to ensure appropriate care adjustments.
- Collaborated with multidisciplinary teams to develop personalized support plans for clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented client interactions and maintained accurate records in compliance with regulations.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Caregiver
Home Care Helpers
11.2024 - 05.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication as prescribed, monitoring health conditions effectively.
- Maintained clean and organized living environments to promote well-being.
- Communicated effectively with family members regarding client needs and progress.
- Documented daily activities and health observations for accurate record-keeping.
Third Key Holder
Claire's Boutique
04.2021 - 09.2023
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of merchandise and minimizing shrinkage.
- Oversaw daily store operations, maintaining visual merchandising standards and store presentation.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Conducted cash handling procedures, ensuring accuracy in transactions and end-of-day reconciliations.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
Key Holder
Dollar General
05.2019 - 01.2021
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised team members, providing training and guidance to enhance performance.
- Processed cash transactions accurately, maintaining balanced registers throughout shifts.
- Monitored inventory levels, coordinating restocking efforts to optimize product availability.
- Developed promotional displays to enhance product visibility and drive sales engagement.
- Conducted regular store audits, identifying areas for improvement in customer service and operations.
- Implemented loss prevention strategies, reducing shrinkage through effective security measures.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Associate of Science - Sonography
Boise State University
Boise, ID12-2028
High School Diploma -
Pike County High School
Brundidge, AL05-2017
Skills
- Client advocacy
- Medication management
- Care plan development
- Daily living assistance
- Record keeping
- Training and mentorship
- Inventory management
- Cash handling procedures
- Operational oversight
- Team supervision
- Time management
- Environment maintenance
- First aid and safety
- Client support
- Client documentation
Timeline
Direct Support Professional
Oui Care
06.2025 - Current
Caregiver
Home Care Helpers
11.2024 - 05.2025
Third Key Holder
Claire's Boutique
04.2021 - 09.2023
Key Holder
Dollar General
05.2019 - 01.2021
Associate of Science - Sonography
Boise State University
High School Diploma -
Pike County High School