Sonya Pimentel
Fall River,MA
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of MEDITECH Expanse. Offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
17
17
years of professional experience
Work History
Implementation Senior Specialist
MEDITECH
Canton, MA
11.2017 - Current
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Streamlined integrated processes for improved operational efficiency and workflows.
- Supported department leadership in implementing new procedures and workflows.
- Mentored new team members, helping to motivate strong performance and improve overall knowledge.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
Home Health Aide
Private
Fall River, MA
04.2007 - 06.2016
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Office Data Entry Clerk
Pray Trucking, Inc.
Seekonk, MA
11.2012 - 12.2014
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Contributed to successful audits by accurately maintaining records and providing requested documentation in a timely manner.
- Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
Education
Bachelor of Arts - Sociology
Bridgewater State University
Bridgewater, MA05.2017
Associate of Arts - General Studies
Bristol Community College
Fall River, MA05.2010
Skills
Proficient in MEDITECH Expanse, Ambulatory Clinical
Proficient in the implementation of Electronic Health Records
Ability to work well on a team
Ability to work independently
Critical Thinking Skills
Documentation Management
Foster critical interpersonal skill relevant to Customer Relations
Project Planning
Process Improvement
Timeline
Implementation Senior Specialist
MEDITECH
11.2017 - Current
Office Data Entry Clerk
Pray Trucking, Inc.
11.2012 - 12.2014
Home Health Aide
Private
04.2007 - 06.2016
Bachelor of Arts - Sociology
Bridgewater State University
Associate of Arts - General Studies
Bristol Community College