Sonya Sheldon
Richmond,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Inbound Expert
Target
Richmond
02.2023 - 08.2023
- Responsible for unloading shipment trucks.
- Responsible for assembling product displays, managing inventory, and organizing the store.
- Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
Quality Assurance Supervisor
Richmond Camera
Richmond
08.2021 - 12.2022
- Responsible for ensuring product quality, checking shipments, and customer products for damage or manufacturing errors.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Oversaw onboarding and training of new employees to promote a qualified and well-coordinated QA team.
Customer Service Specialist
Best Buy
Richmond
11.2019 - 03.2021
- Responsible for assuring customer satisfaction, assisting guests with any needs or questions.
- Thorough knowledge of available products and their uses is essential to customer experience, assuring that the guest leaves with exactly what they need.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Atlee High School
Mechanicsville, VA06-2018
Skills
- Customer service skills
- Online database systems
- Organization
- Team leading
- Merchandising
- Inventory skills
- Strong interpersonal skills
- Payment Processing
Timeline
Inbound Expert
Target
02.2023 - 08.2023
Quality Assurance Supervisor
Richmond Camera
08.2021 - 12.2022
Customer Service Specialist
Best Buy
11.2019 - 03.2021
Atlee High School
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