Sonya Smallwood
Phoenix,AZ
Summary
Sales Representative with a solid record of consistently exceeding company quotas while focusing on customer retention, relationship building and advanced product knowledge.
Overview
21
21
years of professional experience
Work History
Sales Consultant
National Geographic Learning|Cengage Group
Phoenix, AZ
01.2023 - Current
- Successfully manage a multi-state territory that includes traveling to districts throughout those states.
- Command an understanding of the educational landscape in a multi-state territory.
- Develop sales strategies and set targets for different accounts.
- Collaborate with the marketing team to design promotional materials for campaigns.
- Cultivate strong professional relationships with fellow employees and customers using exemplary communication and interaction skills to drive long-term business development.
Account Manager, Inside Sales
Savvas Learning Company
Chandler , AZ
03.2019 - 12.2022
- Actively managed accounts with a goal of retaining existing customers and in order to grow business.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Built strong relationships with customers and the community to establish long-term business growth, while creating new revenue opportunities.
- Repeatedly met territory quota by providing quality customer service, following guidelines, and monitoring sales reports.
Senior Enrollment Representative
University Of Phoenix
Phoenix, AZ
07.2008 - 03.2019
- Served as the students' first point of contact with the University. Fostered relationships of trust and collaborated to determine the best educational plan for them.
- Prepared students for success by setting clear expectations, reviewing available resources, and maintaining relationships throughout their experience.
- Managed and prioritized lead database using diverse manual and computer systems, while handling applications and financial aid documentation needed to complete the student enrollment process.
- Worked with students to analyze potential obstacles and develop strategies to overcome them.
Middle School Language Arts Teacher
Avondale Elementary School District
Avondale, AZ
07.2004 - 06.2008
- Helped develop strong verbal and written communication skills by leading students through listening, speaking, reading, and writing activities.
- Helped develop strong verbal and written communication skills by leading students through listening, speaking, reading, and writing activities.
- Assisted students with building long-term skills such as academic, social, and emotional development.
- Educated students on spelling, grammar and language rules through developmentally appropriate curriculum.
Education
Master of Arts - Education
University of Phoenix
Tempe, AZ02-2011
Bachelor of Arts - Communication
Arizona State University
Tempe, AZ05-1996
Skills
- Exceed Sales Goals
- Product and Service Knowledge
- Relationship Building
- Customer Relationship Management
- Verbal and Written Communication
- Territory Management
- Account Servicing
- Industry Trends
- Time Management
- Closing Techniques
- Proficient use of CRM platforms
Accomplishments
- 2023 National Geographic Learning|Cengage Group National Salesperson of the Year
Timeline
Sales Consultant
National Geographic Learning|Cengage Group
01.2023 - Current
Account Manager, Inside Sales
Savvas Learning Company
03.2019 - 12.2022
Senior Enrollment Representative
University Of Phoenix
07.2008 - 03.2019
Middle School Language Arts Teacher
Avondale Elementary School District
07.2004 - 06.2008
Master of Arts - Education
University of Phoenix
Bachelor of Arts - Communication
Arizona State University
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