Sonya Smith
Houston,TX
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
27
27
years of professional experience
Work History
Manager on Duty
Kroger
Houston, TX
03.2016 - Current
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Strengthened relationships with key clients through regular communication and proactive problemsolving.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
- Evaluated employee performance and coached and trained to improve weak areas.
Assistant Deli Manager
Kroger
Houston, TX
03.2016 - Current
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Streamlined deli operations by implementing efficient inventory management processes.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
- Collaborated with store management to develop promotional strategies, boosting deli revenue.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Increased sales [Number]% through suggestive selling of promotional items.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Cheesemonger
Kroger
Houston, TX
03.2016 - Current
- Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
- Increased sales through effective product promotion and in-depth knowledge of various cheeses.
- Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
- Conducted weekly inventory checks, ensuring adequate stock levels and minimizing waste due to spoilage.
- Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.
- Assisted in the creation of visually appealing cheese displays, resulting in increased customer interest and sales.
- Organized regular tasting events to showcase new products and facilitate community engagement.
- Collaborated with fellow cheesemongers to share knowledge and continuously improve the team''s expertise.
- Trained new employees on proper cheese handling techniques, storage procedures, and customer service best practices.
- Provided exceptional customer service by promptly addressing concerns or complaints regarding products or service.
- Contributed to a positive workplace culture by fostering teamwork among staff members and maintaining open communication channels with management.
- Stayed up-to-date on industry trends by attending cheese conferences, workshops, and networking events regularly.
- Achieved consistent revenue growth by creating enticing promotions for seasonal cheeses or underperforming items.
- Streamlined ordering process by implementing an organized system for tracking supplier deliveries and invoices.
- Spearheaded employee training programs that ensured all staff possessed comprehensive knowledge about cheese varieties.
Coffee Master
Starbucks
Houston, TX
04.2012 - 02.2016
- Enhanced customer satisfaction by consistently providing top-quality coffee beverages and personalized service.
- Streamlined operations by effectively managing inventory and maintaining a well-organized workspace.
- Boosted sales with engaging product presentations and upselling techniques tailored to individual customer preferences.
- Maintained high levels of cleanliness, ensuring an inviting atmosphere for customers to enjoy their coffee experience.
- Collaborated with team members to optimize workflow efficiency and ensure seamless daily operations.
- Developed strong rapport with regular clientele, fostering loyalty and promoting repeat business.
- Conducted informative coffee tastings for customers, broadening their knowledge about various coffee origins and flavor profiles.
- Gained expertise in various brewing methods, offering customized recommendations for customers seeking unique coffee experiences.
- Promoted new products through engaging storytelling that highlighted the distinct qualities of each offering.
- Ensured optimal freshness of coffee beans by strictly adhering to storage guidelines and rotating stock as needed.
- Expanded my own knowledge of the industry through continuous professional development, attending workshops and trade events regularly.
- Incorporated creative latte art into espresso-based drinks, elevating the overall presentation and delighting patrons with visual appeal.
- Mentored new staff members on proper brewing techniques, quality control measures, and exceptional customer service standards.
- Assisted management in developing seasonal promotions and special events that celebrated the diverse world of specialty coffee.
- Implemented eco-friendly practices within the café environment, reducing waste output while also promoting sustainability values among staff and clientele alike.
- Actively participated in community initiatives such as charity fundraisers or local food drives that reinforced positive brand messaging within our target audience demographic area.
- Consistently upheld strict safety protocols to minimize workplace accidents or health hazards during daily operations.
- Utilized excellent multitasking abilities to juggle multiple drink orders, ensuring timely completion and satisfied customers.
- Achieved mastery of various coffee bean roasting profiles, enabling me to suggest ideal pairings with complementary menu items for a well-rounded tasting experience.
- Spearheaded the development of an in-house barista training program, elevating overall team performance and increasing operational efficiency within the café setting.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created new training guidelines, and provided staff orientation and training.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Printing Press Operator
Printstaff
Houston, TX
04.2007 - 02.2013
- Enhanced printing efficiency by performing regular maintenance and troubleshooting on printing press equipment.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
- Collaborated with designers for accurate print specifications, resulting in fewer errors and reprints.
- Improved color consistency across print runs by conducting thorough quality control checks.
- Reduced waste materials by optimizing job layouts and closely monitoring press performance.
- Increased customer satisfaction by collaborating closely with clients to understand their requirements and meet their expectations.
- Managed inventory effectively, ordering supplies as needed to avoid production delays due to lack of materials.
- Adapted quickly to new technologies and software updates, maintaining up-to-date knowledge of industry trends and best practices.
- Implemented safety procedures to minimize workplace accidents, creating a safer work environment for all team members.
- Maintained detailed records of each job to ensure accurate billing information for customers and improve future project estimations.
- Coordinated with pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
- Ensured timely completion of projects through effective scheduling and coordination between departments.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Consistently met or exceeded productivity targets while maintaining high-quality standards throughout each project''s lifecycle.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Adjusted press during production runs to maintain specific registration and color densities.
Reproduction Clerk
Husdon Group
Houston, TX
08.1997 - 05.2009
- Enhanced document quality by proofreading, editing, and formatting all reproduction requests.
- Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
- Increased efficiency with the organization of materials and proper maintenance of reproduction equipment.
- Supported team members and clients by providing timely and accurate information on the status of reproduction requests.
- Ensured high-quality reproductions by closely monitoring print quality and making necessary adjustments to settings.
- Managed inventory of supplies, reducing downtime due to lack of resources for essential tasks.
- Developed strong relationships with clients by consistently meeting deadlines and exceeding expectations for document reproduction.
- Optimized workflow through regular communication with colleagues to prioritize tasks based on urgency and importance.
- Contributed to a positive work environment by maintaining professional communication skills within the team and with clients.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client documents.
- Streamlined production processes by identifying areas for improvement and implementing new procedures accordingly.
- Delivered exceptional customer service by understanding client needs, addressing concerns promptly, and providing solutions that exceeded expectations.
- Maintained detailed records of completed jobs for internal tracking purposes as well as billing verification when necessary.
- Kept abreast of industry trends and best practices through continuous learning opportunities such as workshops, webinars, or online courses relevant to the role''s responsibilities.
- Demonstrated versatility in handling diverse reproduction requests, including large-format printing, scanning, binding, and electronic distribution of files.
- Reduced errors in reproduced documents by conducting thorough quality checks before distribution to clients.
- Contributed to company-wide sustainability efforts, utilizing eco-friendly materials and recycling practices whenever possible in the reproduction process.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Completed complex customer orders accurately and within quoted time limit.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Performed regular maintenance to keep equipment in optimal working condition.
- Assessed customer needs to deliver satisfactory experiences.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Transferred large order requests to [Location] to expedite processing and fulfillment.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
Education
Bachelor of Science - Accounting And Finance
University of Arizona Global Campus
Phoenix, AZ05.2027
Skills
- Sales and Marketing
- Budgeting Expertise
- Policy Enforcement
- Scheduling Proficiency
- Conflict resolution
- Time management
- Performance evaluation
- Employee engagement
- Process improvement
- Industry awareness
- Delegation capabilities
- Analytical thinking
Timeline
Manager on Duty
Kroger
03.2016 - Current
Assistant Deli Manager
Kroger
03.2016 - Current
Cheesemonger
Kroger
03.2016 - Current
Coffee Master
Starbucks
04.2012 - 02.2016
Printing Press Operator
Printstaff
04.2007 - 02.2013
Reproduction Clerk
Husdon Group
08.1997 - 05.2009
Bachelor of Science - Accounting And Finance
University of Arizona Global Campus