Sonya Tanner
Atlanta ,GA
Summary
Positive, upbeat individual with knack for efficiency and teamwork. Possesses understanding of inventory management and warehouse operations, paired with strong organizational and problem-solving skills. Committed to ensuring smooth and timely operations to achieve high levels of productivity and customer satisfaction.
Overview
1
1
year of professional experience
Work History
FC Associate 1
Amazon
MGE9, Union City , Georgia
04.2024 - Current
- Operate pallet jacks to transport merchandise throughout facility.
- Support warehouse Process Assistants, Area Managers, and Operations Managers in daily operations , meeting deadlines consistently without compromising quality standards.
- Cross-trained in Problem solve and AR Induct with the ability to quickly identify and correct damaged and missing items, resolve scan issues, and ensure proper labeling and packaging contributing to a positive customer service experience.
- Joined the Associate Safety Committee to help promote safety culture and ensure all Amazon associates are complying with the safety policies and call violations to the attention of management.
Customer Service Representative
ATC Income Tax
Atlanta, GA
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customer with scheduling appointments for tax preparations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website when uploading tax documents , improving overall user experience.
Skills
- Warehouse Safety Awareness
- Supportive Group Participant
- Effective Troubleshooting
- Creative Problem Solving
Timeline
FC Associate 1
Amazon
04.2024 - Current
Customer Service Representative
ATC Income Tax
01.2024 - Current