Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SONYA TURNER

Riverdale,GA

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
Stone Mountain, GA
06.2020 - Current
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Certified Nursing Assistant

Affordable Medical Resources
Marietta, GA
05.2008 - 03.2020
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Baker

Wild Bean Cafe
Roswell, GA
10.2005 - 05.2008
  • Measured and weighed ingredients to prepare dough for recipes.
  • Met with customers to discuss needed bakery items and take orders.
  • Followed food safety guidelines while preparing all food items.
  • Designed appealing product displays to maintain unique presentation.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.

Customer Service Representative

Winn-Dixie Stores Inc.
Stone Mountain, GA
04.2002 - 09.2005
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

GED -

Georgia Technical College
Atlanta, GA
06.2024

Medical Insurance Billing & Coding -

American Professional Institute
Decatur, GA
10-2010

Skills

  • Customer service
  • Time management
  • Problem-solving
  • Excellent communication
  • Team leadership
  • POS systems and ordering platforms
  • Microsoft office expertise
  • Teamwork and collaboration

Certification

Certified Nursing Assistant (CNA)

References

References available upon request.

Timeline

Assistant Store Manager

Family Dollar
06.2020 - Current

Certified Nursing Assistant

Affordable Medical Resources
05.2008 - 03.2020

Baker

Wild Bean Cafe
10.2005 - 05.2008

Customer Service Representative

Winn-Dixie Stores Inc.
04.2002 - 09.2005

GED -

Georgia Technical College

Medical Insurance Billing & Coding -

American Professional Institute

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