Sonya Wright
Montgomery,AL
Summary
Seasoned professional with a robust background in healthcare and customer service, excelling in communication and effective time management. Proven track record of enhancing operational efficiency at Little Einstein's Counseling & Development. Skilled in crisis intervention and patient care, demonstrating attention to detail and a commitment to excellence.
Overview
26
26
years of professional experience
Work History
OFFICE MANAGER
Little Einstein's Counseling & Development
Hueytown, AL
01.2021 - Current
- Manage oce operations
- Organize and maintain the oce ling system
- Schedule appointments
- Handle incoming calls and correspondence in a professional manner
CUSTOMER SERVICE REPRESENTATIVE
ER Solutions
Montgomery, AL
06.2008 - 08.2010
- Managed a high volume of customer calls via telephone
- Resolved customer complaints, assisted with making payments
SUPERVISOR
Magnolia Woods Therapeutic
Prattville, AL
04.2007 - 02.2008
- I managed a team of 15 employees for six homes for adults living with mental health
- Responsible for scheduling and coordinating staff to ensure coverage
HOME HEALTH AIDE
Alacare Home Health and Hospice
Montgomery, AL
02.2006 - 04.2007
- Assisted elderly clients with daily activities such as bathing and grooming
- Maintained a clean and organized living environment for the residents
- Assisted clients with mobility and exercises
CERTIFIED NURSING ASSISTANT
Sunbridge at Merry Wood
Elmore, AL
01.2005 - 02.2006
- Provided direct patient care and support as a nursing assistant in a long-term care facility
MENTAL HEALTH SPECIALIST
J.S. Tarwater Developmental Center
Wetumpka, AL
07.1999 - 05.2005
- Assisted consumers with everyday living skills.
- Provided training in a classroom setting.
- Implemented crisis intervention techniques to support clients in acute distress.
Education
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL12-2024
ASSOCIATE BUSINESS -
Trenholm State Community College
Montgomery, AL08.1994
DIPLOMA - Customer service, Communication, Time-management, Attention to detail
Wetumpka High School
Wetumpka, AL05.1992
Skills
- Customer service
- Communication
- Effective Time Management
- Attention to detail
References
References available upon request.
Timeline
OFFICE MANAGER
Little Einstein's Counseling & Development
01.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
ER Solutions
06.2008 - 08.2010
SUPERVISOR
Magnolia Woods Therapeutic
04.2007 - 02.2008
HOME HEALTH AIDE
Alacare Home Health and Hospice
02.2006 - 04.2007
CERTIFIED NURSING ASSISTANT
Sunbridge at Merry Wood
01.2005 - 02.2006
MENTAL HEALTH SPECIALIST
J.S. Tarwater Developmental Center
07.1999 - 05.2005
Bachelor of Science - Business Administration
Faulkner University
ASSOCIATE BUSINESS -
Trenholm State Community College
DIPLOMA - Customer service, Communication, Time-management, Attention to detail
Wetumpka High School
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