Summary
Overview
Work History
Education
Skills
References
Timeline
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Sonye Camposano

El Paso,TX

Summary

Adept Customer Service Representative with a proven track record at Walmart, where I honed skills in money handling and complaint resolution. Known for developing positive customer relationships and de-escalating concerns with a friendly demeanor. Trained new staff, ensuring legal compliance and financial accuracy, demonstrating unparalleled punctuality and reliability.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
El Paso, TX
05.2020 - Current
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Ensured compliance with legal and regulatory requirements regarding financial transactions.
  • Managed daily cash transactions, ensuring accuracy and accountability.
  • Utilized financial software for tracking and reporting cash flow and sales data.
  • Inspected currency for any signs of counterfeiting prior to acceptance.
  • Tracked daily cash differences, compiled reports, and compared past data to find causes.
  • Trained new staff on cash handling procedures and cash register operations.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Utilized computer software programs to process transactions accurately.

Education

High School Diploma -

Del Valle High School
El Paso, TX
06-2020

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Reading comprehension
  • Multi-line telephone operations
  • Quality control
  • Punctuality and reliability
  • Money handling
  • Retail marketing
  • Refunds processing
  • Customer service
  • Customer education
  • Credit card payment processing
  • Payment processing
  • Problem-solving
  • Multi-task management
  • Staff training

References

  • Gizelle Romero: (915)355-0996
  • Francisco Retana: (915)269-6753
  • Citlally Ruiz: (915)352-3059

Timeline

Customer Service Representative

Walmart
05.2020 - Current

High School Diploma -

Del Valle High School

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Sonye Camposano