Hi, I’m
Sophack Pho
Marietta,PA
Summary
Organized and motivated professional with 13 years of managerial experience seeking to utilize strong communication skills, ability to recruit and retain committed teams, and experience supervising large staffs to be an asset in keeping operations flowing smoothly and in accordance with all policies.
Overview
14
years of professional experience
Work History
Long Home Products
Roofing Specialist
11.2023 - Current
Job overview
- Demonstrate professionalism and knowledge of products and services
- Meet homeowners face to face and offer high performing products and services
- Help meet our customers home improvement needs
- Commit to learning the products and services provided
- Deliver an exceptional experience from initial point of contact through sales and installation
- Conduct in-home consultation of products
- Carry out exceptional product demonstration and close sales.
WellSpan Health-Good Samaritan
EVS Manager
06.2021 - 11.2023
Job overview
- Responsible for site wide operations of janitorial & laundry services
- Participate in the development/maintenance of the environmental services operating and capital budgets for areas of responsibility
- Manage staff at two locations consisting of combined 62 FTEs to include Supervisors and Leads
- Conduct daily rounds on a multiple basis to ensure site cleanliness and coordinate project work as needed
- Regularly meet with other leaders to address concerns and ensure operational needs are communicated effectively
- Perform employee evaluations
- Carried out disciplinary actions with employees while setting organizational rules and expectations
- Participated in work loading and creating ways to be more efficient
- Knowledgeable in all aspects of project work to include, stripping/waxing floors, operating equipment, carpet shampooing, UV floor applications, and warehouse equipment
- Implement short/long term goals consistent with those of EVS and clinical units
- Manage quality assurance and performance improvement activities within the assigned areas
- Increase efficiency and effectiveness of the department with a goal of decreasing expenses
- Practice Lean and Kaizen practices
- Certified "superuser" to carry out fit testing for N95 masks
- Navigate through assorted computer software systems not limited to Microsoft Office Suite, EPIC System, RQC etc
- Completed BRT training and de-escalation course
- Certified BLS.
SBM Management
Account Manager - Abbott Labs
11.2020 - 06.2021
Job overview
- Responsible for overall direction, coordination, and evaluation of the account
- Planned and developed work schedules to ensure contracted service
- Inspected and evaluated physical condition of establishment for safety and quality
- Audited and maintained inventory, supplies and equipment
- Investigated and promoted improved equipment and methods
- Reviewed customer service requests to ensure quality
- Analyzed and facilitated budgets to identify areas of cost savings and improvement
- Ensured site meets budget goals
- Assisted with the advancement of developing new markets, increasing market share and obtaining a competitive position in the industry
- Inspected and evaluated use of space and facilities
- Assisted with the development of long-range plans such as process improvement, planning, budget and cost estimating
- Coordinated program specifications and requirements for proposals and contracts
- Prepared and maintained reports on financial aspects relative to the business
- Ensured safety and regulatory compliance with local, state, and federal regulations such as FLSA, OSHA etc
- Act as a liaison between company, customers, clients, employees, and subcontractors
- Established and maintained relationships with clients and contractors
- Conducted and participated in meetings to maintain consistency in overall operations
- Assist Site Managers in successful operations in establishing and driving KPI's.
The Burks Companies
Site Manager - GSK
05.2016 - 11.2020
Job overview
- Responsible for site wide operations of janitorial and aseptic services
- Managed a staff consisting of frontline employees, assistant manager and supervisors
- Conducted daily rounds on a multiple basis to ensure site cleanliness and coordinate project work as needed
- Responsible for learning and understanding SOPs in a GMP regulated environment
- Knowledgeable in working within controlled aseptic environments to include ISO Class 5, Class 7, and ISO Class 8
- Regularly meet with client point of contacts to ensure customer satisfaction
- Attended meetings with site leadership
- Performed employee evaluations
- Conducted interviews while screening the best candidates
- Conducted department new hire orientation
- Carried out disciplinary actions with employees while setting organizational rules and expectations
- Handled all administrative related duties on site
- Responsible for taking inventory and ordering supplies
- Responsible for creating maximum productivity at the lowest cost possible
- Participated in work loading and creating ways to be more efficient
- Knowledgeable in all aspects of project work to include, stripping/waxing floors, operating equipment, carpet shampooing, UV floor applications, and warehouse equipment
- Certified through Lift Inc
- As a trainer for powered industrial trucks
- Certified trainer for the usage of PAPR equipment
- Project managed the completion of assorted projects
- Member of EHS Safety Council to promote safety site wide
- Utilized INSITE to capture audits and service data
- Utilized LOOP UP to participate and conduct teleconference calls and training
- Carried out completions of payroll utilizing Time Center
- Completed Manager in Training Program.
Penn State Hershey Medical Center
EVS Supervisor
06.2013 - 04.2016
Job overview
- Responsible for directing, supporting, and providing leadership to staff in a department consisting of 225 employees providing housekeeping maintenance
- Acted as Interim Assistant Manager in his absence for a period of 4 months
- Ensured safe operating practices and adherence of company policies
- Created bi-weekly schedules, assigned daily tasks and work areas
- Navigated through multiple computer software such as Microsoft Word, Excel, Outlook, Explorer, Chrome, Teletracking
- Utilized Kronos payroll system to ensure correct payout for employees
- Utilized Smart Square system for scheduling for employees
- Perform quality inspections in patient rooms and public areas to ensure cleanliness to fit the standard of the organization by conducting regular rounds
- Carried out validations of cleaning by utilizing UV ink
- Communicated the needs of building maintenance to facilities to ensure a safe and productive environment
- Coordinated project work such as scrubbing and refinishing floors
- Performed employee work evaluations and reviews to include commendations and disciplinary actions
- Carry out interviews for recruitment along with collaborating with HR to fill vacant positions
- Worked closely with both external customers being patient & family members to create an effortless patient experience and internal customers being nursing staff etc
- To provide excellence in service
- Participated in a multitude of training and management meetings to stay current and effective such as Compliance, HIPAA, Value Improvement to Lean Six Sigma, FMLA for Management, The American with Disabilities Act for Frontline Management, Employee Engagement and much more
- Assisted in the oversight of projects such as valet vendor transition
- Coordinated the organization's annual need to transport 3k employees for work events, doing so by acting as Chairman of committee and reporting back to the Steering Committee
- Oversaw Shuttle Services department during interim
- Partnered with the Human Resources Department for employee and labor relation issues collaborating with the Union
- Participated in U-Act meetings partnering with other leaders and infection control to discuss issues and implement plans of action on a weekly basis
- Consistently working at providing excellence in service at the lowest costs.
Sodexo
EVS Supervisor - Pinnacle Health
05.2010 - 06.2013
Job overview
- Responsible for directing and supervising a staff of 20-30 employees
- Carried out daily room inspections
- Carried out patient interviews
- Communicated via phone to complete tasks
- Navigated through assorted computer software to operate the bed board
- Kept Customer relations positive
- Certified to wear N95 masks and train the use of them to proactively conduct work in known contaminated work environments with airborne pathogens
- Trained to operate XENEX machines to disinfect OR & patient rooms.
Education
Central Dauphin East High School
Skills
- Account management
- Sales
- Negotiation
- Customer service
- Project management
- Leadership
- Recruiting
- Continuous improvement
- Supervising experience
- Interviewing
- Payroll
- Root cause analysis
- Quality assurance
- Manufacturing
- Epic
- Employment & labor law
- CGMP
- Hospital experience
- Kronos
- Analysis skills
- Budgeting
- Windows
- Driving
- Healthcare management
- Staff training
- Training & development
- Relationship management
- Communication skills
- English
- Outside sales
- Product demos
- Microsoft Excel
- Microsoft Word
- Commercial Roofing
- Customer Service
- Safety Protocols
- Roofing Material Knowledge
- Inspect Roofs
Certification
Driver's License, 04/01/23, 06/01/27, 26 087 748
Work Authorization
Authorized to work in the US for any employer
Languages
Cambodian
Professional Working
English
Native or Bilingual
Timeline
Roofing Specialist
Long Home Products
11.2023 - Current
EVS Manager
WellSpan Health-Good Samaritan
06.2021 - 11.2023
Account Manager - Abbott Labs
SBM Management
11.2020 - 06.2021
Site Manager - GSK
The Burks Companies
05.2016 - 11.2020
EVS Supervisor
Penn State Hershey Medical Center
06.2013 - 04.2016
EVS Supervisor - Pinnacle Health
Sodexo
05.2010 - 06.2013
Central Dauphin East High School
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