Sophea Chann
West Sacramento,CA
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Dignity Health Sacramento
Rancho Cordova, California
08.2022 - Current
- Handled insurance verification and facilitated claims processing for patients.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Assisted patients with scheduling appointments and managing inquiries.
- Answered incoming calls in a professional manner.
- Referred patients to appropriate professionals and services.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Pharmacy Technician
CVS Pharmacy
West Sacramento, California
10.2021 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Performed data entry for patient profiles, billing information and prescription orders.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Processed prior authorization requests for medication coverage.
- Performed routine maintenance on pharmacy equipment to ensure operational readiness.
- Handled cash register transactions and maintained accurate financial records daily.
Medical Device Assembler
Boston Scientific
Maple Grove, Minnesota
03.2017 - 06.2021
- Assembled medical devices with precision and attention to detail.
- Checked assembly components for accuracy, ensuring compliance with quality standards.
- Inspected components for quality and adherence to standards.
- Operated assembly equipment to optimize production workflows.
- Trained new employees on assembly techniques and safety protocols, enhancing team readiness.
Education
High School Diploma -
Fremont Adult Community School
CA08-2000
Some College (No Degree) - Child Development
Hennepin Technical College
Minneapolis, MNSkills
- Appointment scheduling
- Insurance verification
- Claims processing
- Prior authorization
- Patient referrals
- Medicare compliance
- Epic Software
- CRM integration
- Referral Specialist, authorization
- CAMMIS, Iso Pharmacy Management
- Customer relationship management
Accomplishments
- Team Lead Recognition Award
Timeline
Patient Service Representative
Dignity Health Sacramento
08.2022 - Current
Pharmacy Technician
CVS Pharmacy
10.2021 - Current
Medical Device Assembler
Boston Scientific
03.2017 - 06.2021
High School Diploma -
Fremont Adult Community School
Some College (No Degree) - Child Development
Hennepin Technical College