Sopheia Doakes
Tulsa,OK
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Assistant
ArchWell Health
Tulsa, OK
03.2023 - Current
- Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure
- Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel
- Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including: returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician
- Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary, all under physician supervision
- Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times
- Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls
Client Care Coordinator
ArchWell Health
Tulsa, OK
03.2023 - Current
- Partner with ArchWell Health's multi-disciplinary care team to gain a deep understanding of each member's care needs, including identifying gaps and barriers to treatment
- Coordinate referrals to external providers, vendors, and services to ensure care needs are met
- Complete proper documentation for member referrals to ensure records are accurate and current
- Build and nurture relationships with members and their families to successfully facilitate care coordination
- Carry out all activities and provide ongoing monitoring as outlined in a member's care plan to ensure routine follow-up and progression is made on care plan goals
- Adhere to HIPAA standards and confidentiality of protected health information (PHI)
- Promote clear communication among care team and treating clinicians to ensure positive member outcomes
- Assist members in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
- Be the system navigator and point of contact for members and families, with patients and families having direct access for asking questions and raising concerns
- Additional duties, as assigned
Medical Assistant
Warren Clinic Urology
Tulsa, Oklahoma
09.2024 - 12.2024
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Catheter Management: Skilled in placing, removing, and changing urinary catheters, ensuring proper sterile technique and patient safety.
- Patient Education: Provided clear and compassionate instructions to patients on catheter use, maintenance, and hygiene, empowering them to manage their care independently.
- Post-Procedure Care: Educated patients on recognizing signs of complications, such as infections or blockages, and advised on when to seek medical assistance.
- Urology Expertise: Supported patients with personalized guidance on living with catheters, including troubleshooting common issues and improving quality of life.
- Catheter placement and removal, ensuring adherence to sterile field protocols.
- Instructed patients and caregivers on proper catheter care, including cleaning, drainage system maintenance, and infection prevention techniques.
- Conducted follow-up calls or consultations to address patient concerns regarding catheter use and troubleshoot issues effectively.
- Maintained accurate documentation of catheter-related procedures in [specific EMR system].
Register Medical Assistant
THE WOMEN'S HEALTH GROUP
Tulsa, OK
02.2022 - 07.2023
- Patient care
- Rooming Patient
- Taking blood pressure, weight, BMI, height
- Track patient EDD
- Schedule surgery, CPT and ICD-10
- Sending and receiving referral
- Perform UA in clinic
- Track patient medication
- EMR system EWC (E-Clinical Worker)
- Ordering labs
- Phlebotomy
- Schedule and assist 6 week postpartum
- Schedule and assist 2-6 week post OP
- Schedule and assist Pre Op appointment hospital/clinic
- Schedule in surgery assist third-party
- Scan and assign patient documentation to cart
- Clear and sanitize patient rooms
- Assist in in office procedures (colop/LEEP/cyst removal etc.)
Registered Medical Assistant (RMA)
Tulsa Bone & Joint Associates
Tulsa, OK
04.2020 - 05.2022
- Company Overview: Neurology for Dr Steven Gaede MD
- Neurology Surgery scheduling
- Clinical assistant for neurology
- Surgery Billing
- Removal of cast and splints
- Chart preparation
- Clinic preparation
- Removal of all forms of sutures
- Casting fracture
- Splinting fracture
- Placing orders for surgery
- Maintaining clinic room cleanliness
- Placing Lab orders
- Placing orders for Home Health services after surgery
- Placing orders for testing CT scans, MRI, X-Rays, Mylo grams and ultrasounds etc
- Physical therapy and rehab
- Referrals to pain management
- Ordering spine and cervical spine pain stimulator injections
- Maintaining patient charts
- Operating EMR systems
- Wound care after surgery
- Neurology for Dr Steven Gaede MD
Registered Medical Assistant (RMA)
Tulsa Bone and Joint
Tulsa, OK
04.2020 - 01.2022
- Company Overview: Orthopedic Trauma Surgery Dr Brent Dressler DO
- Orthopedic Trauma Surgery scheduling
- Clinical assistant for orthopedic trauma
- Surgery Billing
- Chart preparation
- Clinic preparation
- Removal of all forms of sutures
- Casting fracture
- Splinting fracture
- Placing orders for all orthopedic procedures
- Maintaining clinic room cleanliness
- Placing order for labs
- Placing orders for Home Health services after surgery
- Placing orders for testing CT scans, MRI, X-Rays, and ultrasounds etc
- Maintaining patient charts
- Operating EMR systems
- Wound care after surgery
- Orthopedic Trauma Surgery Dr Brent Dressler DO
Phlebotomist
Cherokee Nation W.W. Hastings Hospital
Tahlequah, OK
03.2019 - 05.2021
- Draw blood and care for COVID-19 patient
- Samples from COVID-19 patients
- COVID-19 screening
- Performing COVID-19 swabs
- Perform routine laboratory testing on samples as directed
- Assist in charting, filing, typing, and other routine clerical duties
- Submit, receive specimens, and report to laboratories as needed
- Clean work area and maintain appearance of laboratory
- Performing inventory on supplies
- Ordering lab supplies
- Participate in quality improvement activities
- Assist in preparing special reports
- Perform other duties as assigned
Phlebotomy Tech
St. John's Ascension
Tulsa, OK
03.2019 - 03.2020
- Ordering patient labs
- Performing electronic lab orders on EMR systems
- Performing blood draws
- Processing stool and urine specimens
- Receiving and ordering semen specimens
- Performing oral swabs (flu all throat and nose swabs)
- Training college students in phlebotomy
- Ordering all supplies for lab
- Cleaning, sanitizing and maintaining lab
- Translated English documents to Spanish
- Translating for Spanish speaking patients
- Updating patient records in systems Millennials
- Checking in patients through Scope
- Performing ACTH, fin needles, sweat test, lactose tolerance test
EVS Tech
Hillcrest Hospital South
Tulsa, OK
06.2018 - 03.2019
- Routine cleaning and sanitizing all equipment, beds, walls and floors
- Providing exceptional customer service while maintaining assigned work area
- Keeping a positive attitude with patients and staff to increase the morale in my department
Senior Phlebotomist
CSL Plasma
Tulsa, OK
09.2013 - 02.2017
- Handled new donor intake
- Performed venipuncture and assembled pheresis machines
- Monitored donors to ensure safety and to help with any reactions
- Advised donors of the donation process and other policies
- Cleaned and sterilized labs
- Troubleshot any issues with the pheresis machines or any other PDA equipment
- Stocked and setup machines
Medical Assistant
Allergy specialists of Tulsa
Tulsa, OK
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Monitoring patient when experiencing allergic reaction
Education
Associate - Health Science and Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FLSkills
- Hospital Experience
- CCTV
- Phlebotomy
- EMR Systems
- Environmental Services
- Translation
- Venipuncture
- Microsoft Office
- Patient Care
- Vital Signs
- Experience Administering Injections
- Interpretation
- Laboratory Experience
- Medical Records
- Medical Terminology
- Insurance Verification
- Security
- HIPAA
- Triage
- Medical Coding
- Medical Billing
- Medical Office Experience
- Phone Etiquette
- ICD-10
- Medical Scheduling
- Epic
- Computer Operation
- Employee Orientation
- Microsoft Powerpoint
- Pain Management
- Documentation review
- Medical imaging
- Typing
- Customer service
- Specimen collection / processing
- Clerical experience
- Cash register
- Prescription and medication refill
- Insurance verification
Certification
- Medical Administrative Assistant, 12/01/20, Present
- CPR/AED, 12/01/20, 12/01/22
- CPR Certification
- Certified Phlebotomy Technician
- Certified Medical Assistant
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Assistant
Warren Clinic Urology
09.2024 - 12.2024
Medical Assistant
ArchWell Health
03.2023 - Current
Client Care Coordinator
ArchWell Health
03.2023 - Current
Register Medical Assistant
THE WOMEN'S HEALTH GROUP
02.2022 - 07.2023
Registered Medical Assistant (RMA)
Tulsa Bone & Joint Associates
04.2020 - 05.2022
Registered Medical Assistant (RMA)
Tulsa Bone and Joint
04.2020 - 01.2022
Phlebotomist
Cherokee Nation W.W. Hastings Hospital
03.2019 - 05.2021
Phlebotomy Tech
St. John's Ascension
03.2019 - 03.2020
EVS Tech
Hillcrest Hospital South
06.2018 - 03.2019
Senior Phlebotomist
CSL Plasma
09.2013 - 02.2017
Medical Assistant
Allergy specialists of Tulsa
Associate - Health Science and Medical Administrative Assistant
Ultimate Medical Academy