Sophia Ahmed
Sanford,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
CVScaremark
Orlando, FL
10.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Insurance Specialist
American Income Life
Orlando, FL
01.2021 - 10.2022
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Advised management on ways to reduce costs while maintaining quality service standards.
- Developed marketing campaigns targeted toward specific types of customers or geographic regions.
- Resolved routine and complex issues by performing detailed research.
- Fostered relationships with customers to expand customer base and retain business.
- Developed and implemented strategies for reducing risk exposures and maximizing profitability.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL04-2025
Associate of Arts -
Valencia College
Orlando, FL07-2021
Skills
- Account updating
- Data Collection
- Project management abilities
- Data Entry
- Inbound and Outbound Calling
- Consultative Sales
- Information Security
- Organizational Development
- Training development
- Microsoft Office Suite
Timeline
Customer Service Representative
CVScaremark
10.2022 - Current
Insurance Specialist
American Income Life
01.2021 - 10.2022
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts -
Valencia College
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