Sophia Amsler
Dogtopia
Pinckney,MI
8
years of professional experience
Dynamic assistant manager with extensive experience in customer service and team leadership. Skilled in decision-making and time management, contributing to improved operational efficiency and a positive work environment. Always driven by a growth mindset to tackle new challenges and explore new opportunities.
Work History
Assistant Manager
5 Years 9 Months- Developed and implemented customer service protocols, improving client satisfaction and retention rates.
- Led training sessions for new team members, enhancing onboarding experience and operational efficiency.
- Monitored inventory levels and managed supply orders, ensuring availability of essential resources for operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Barista/Cashier
1 Year 6 Months- Prepared and served high-quality beverages while maintaining cleanliness and organization in a fast-paced environment.
- Operated cash register, processed transactions efficiently, and provided accurate change to customers.
- Trained new team members on beverage preparation techniques and customer service standards to ensure consistency.
- Managed inventory levels, restocked supplies promptly, and minimized waste through effective tracking.
- Resolved customer complaints swiftly and professionally, enhancing overall customer satisfaction ratings.
Front End Clerk
6 Months- Provided exceptional customer service, resolving inquiries and ensuring satisfaction with store offerings.
- Assisted in inventory management, restocking shelves to maintain optimal product availability and presentation.
- Collaborated with team members to streamline checkout processes, improving overall customer flow during peak hours.
- Implemented best practices for maintaining cleanliness and organization throughout the front end area, enhancing shopping experience.
Education
Associate of Arts - Arts Education
- Honor Roll
- 4.0 GPA
Master of Science - Animal Science
Skills
Customer service
Staff training and development
Team leadership
Decision-making
Inventory management
Time management
Cash management
Problem-solving
Timeline
Assistant Manager
Dogtopia
11.2020 - 08.2026Read More
Barista/Cashier
Dunkin' Donuts
07.2019 - 01.2021Read More
Front End Clerk
Kroger
01.2019 - 07.2019Read More
Michigan State University
Master of Science from Animal Science
Read More
Schoolcraft College
Associate of Arts from Arts Education
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