Sophia Angeletti

• Oversaw daily operations, staff scheduling, and workflow efficiency
• Managed inventory, labor costs, cash handling, truck orders
• Led hiring, training, and employee development
• Resolved customer issues and improved service experience
• Controlled budgets and food costs, portion control, forecasting, and operational costs
• Coordinated maintenance and ensured safety compliance
• Implemented improvements to increase efficiency

- Dictated overall store operations to provide efficiency, profitability, and satisfaction

- Recruited, trained, and developed staff to build a high performing team environment

- Managed financial performance like budgeting, forecasting, and cost control

- Oversaw inventory management and vendor coordination to maintain product availability

- Implemented operational strategies to improve workflow and performance

- Resolved customer concerns in a timely manner while maintaining high end service and quality products

- Ensured compliance with company policies food safety, and health regulations

- Led staff scheduling, labor management, food cost, and product management

• -Prepared and assembled food orders according to company standards
• Maintained workspace and store cleanliness,
• Followed sanitation, food safety, and health regulations
• Provided customer service greeting guests and answering questions
• Restocked supplies and prepared ingredients for busy periods
• Managed multiple orders efficiently while maintaining accuracy and quality
• Operated kitchen equipment safely and effectively
• Assisted with staffing, training, and team support during rush hours

- Transferred to new location closer to home

- Provided excellent customer service addressing questions and resolving issues

- Maintained clean, organized work spaces supporting safety and productivity

- Operated cash register and processed transactions accurately

- Collaborated with team members to maintain a positive and supportive work environment

- Restocked condiments, boxes. beverages, and service supplies

- Monitored food dates and rotated stock to prevent waste

- Prepared food and beverage according to customer requests and company standards