Sophia Avila
Riverside,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Riverside, CA
07.2021 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed health, safety and sanitation guidelines as to state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Cash management, credit/debit transactions, refunds.
Assistant Manager
Jersey Mike's Subs
Riverside, CA
05.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Receptionist Assistant
Fidelity National Title Co
Corona, CA
04.2020 - 05.2021
- Customer service via phone or email promptly and courteously.
- Handled confidential information with discretion and professionalism.
- Organized filing system for easy retrieval of documents.
- Scheduled appointments for clients and ensured accuracy of information.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06-2021
Sociology/Psychology/Business Administration
Riverside City College
Riverside, CASkills
- Operations Management
- Product and Service Knowledge
- Financial Management
- Policy Enforcement
- Customer Relations
- Money Handling
- Meeting Preparation
- Appointment Scheduling
- Confidentiality
- Calendar Management
- Speedy and Efficient
- Exceptional Customer Service
- Excellent Math Skills
- Friendly and Outgoing
- Positive and Professional
- Conversant in Spanish
Timeline
Barista
Starbucks
07.2021 - Current
Assistant Manager
Jersey Mike's Subs
05.2021 - Current
Receptionist Assistant
Fidelity National Title Co
04.2020 - 05.2021
High School Diploma -
Valley View High School
Sociology/Psychology/Business Administration
Riverside City College
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