Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Baehl

Marion,TX

Summary

Dedicated customer service representative with proven ability to assist clients effectively. Strong skills in problem-solving and conflict resolution, ensuring timely resolution of inquiries. Results-driven customer service representative known for strong communication and adaptability. Demonstrated success in resolving customer complaints and enhancing satisfaction through attentive engagement and systematic issue resolution.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Goodwill Industries of San Antonio
San Antonio, Texas
11.2025 - 10.2026
  • Assisted students with inquiries and resolved issues, enhancing overall student satisfaction.
  • Maintained detailed records of students' interactions, transactions and comments for future reference.
  • Informed students about billing and facilitated payment option setup, ensuring clarity and compliance.

Customer Service Sales Representative

Wizcell
Freehold, New Jersey
04.2022 - 01.2024
  • Educated customers on product features and benefits effectively.
  • Resolved customer complaints promptly using company policies and guidelines.
  • Assisted customers with product inquiries and service requests.

Customer Service Representative

Agero
Tucson, Arizona
11.2019 - 08.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Certificate - medical assistant

New Braunfels Medical Assistant School
Texas
10-2026

Skills

  • Professional telephone demeanor
  • Issue resolution
  • Record keeping
  • Customer engagement
  • Data input accuracy
  • Problem solving
  • Time management

Timeline

Customer Service Representative

Goodwill Industries of San Antonio
11.2025 - 10.2026

Customer Service Sales Representative

Wizcell
04.2022 - 01.2024

Customer Service Representative

Agero
11.2019 - 08.2020

Certificate - medical assistant

New Braunfels Medical Assistant School
Sophia Baehl