Sophia Basso

Ensures smooth daily operations by leading the team, delivering high-quality guest service, and maintaining store cleanliness. Manage shifts, handle cash, craft beverages, and run the store when the General Manager is not there.

Acts as the primary, proactive point of contact for visitors, ensuring a positive experience through warm greetings, information sharing, and issue resolution.

Responsible for blending in-store and online shopping, primarily focusing on fulfilling customer orders (ship-from-store and BOPIS), maintaining inventory accuracy, and providing customer service, greet customers, resolve issues, and process transactions at the Omni desk, and actively promoting Jcpenny credit card and rewards program.

Directs store operations, ensures exceptional customer service, and maintains brand standards during their shift by deploying baristas, handling cash management (tills/deposits), managing food safety/inventory, and coaching team members while acting as the leader on duty.

Won partner of the quarter which is an employee recognition program where peers nominate baristas or shift supervisors who go above and beyond.

Oversaw daily front-end operations, managing cashiers, handling customer service issues, managing register funds (money, stamps, gas cards), training staff, ensuring fast checkout service, and assisting with restocking.