SOPHIA BOOZE
Lexington,KY
Summary
Highly skilled in emergency communication and crisis management, offering expertise in handling high-pressure situations with a calm demeanor and precision. Demonstrates strong ability to prioritize and dispatch emergency services quickly and accurately, ensuring public safety and efficient coordination between various agencies. Solid work ethic and methodical mindset drive consistent, reliable performance in emergency response environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
E911 Day Shift Dispatcher
Frankfort Dispatch
Frankfort, KY
04.2025 - Current
- Take both emergency and administrative telephone calls.
- Dispatch out Police, Fire, and EMS calls for service to the respectable units/stations.
- Complete, update, and file paperwork for NCIC and records within the agency.
- Keep a professional and friendly attitude with co-workers, Officers, and Fire/EMS personnel.
E911 Night Shift Dispatch Supervisor
Frankfort Dispatch
Frankfort, KY
04.2024 - 04.2025
- Supervises dispatch operations and employees on shift.
- Deliver news and updates to employees from the department heads to keep everyone up to date.
- Overlook paperwork completed by dispatchers and assist it as needed.
- Retrieve radio traffic and phone recordings when needed by personnel for calls for service or quality assurance.
- Manage on-call schedule and contact other dispatchers to cover the shift on their on-call day.
- Take Both emergency and administrative telephone calls.
- Dispatch out Police, Fire, and EMS calls for service to the respectable units/stations.
- Complete, update, and file paperwork for NCIC and records within the agency.
- Keep a professional and friendly attitude with co-workers, Officers, and Fire/EMS personnel.
E911 Night Shift Dispatcher
Frankfort Dispatch
Frankfort, KY
12.2022 - 04.2024
- Take both emergency and administrative telephone calls.
- Dispatch out Police, Fire, and EMS calls for service to the respectable units/stations.
- Complete, update, nd file paperwork for NCIC and records within the agency.
- Keep a professional and friendly attitude with co-workers, Officers, and Fire/EMS personnel
Receptionist
Select Auto Sales and Service
Frankfort, KY
06.2022 - 12.2022
- Answered phones while helping customers get the help they needed.
- Ran the website, inventory, and gift shop inside the showroom.
- Help move the cars around the lot, pick them up when needed, and order parts for them.
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Assisted with administrative tasks such as filing documents, copying materials.
Food Service Worker
Spotz Gelato
Frankfort, KY
04.2022 - 06.2022
- Prepared and served gelato and beverages to customers.
- Informed customers of daily specials.
Intern
Frankfort Fire and EMS
Frankfort, KY
09.2021 - 05.2022
- Sat in on EMT and Paramedic classes while helping the instructors set up their supplies and prepare for skills.
Food Service Worker
Locals Food Hub and Pizza Pub
Frankfort, KY
07.2021 - 09.2021
- Prepared and made food items such as fruits, vegetables, dough, and sauces.
- Made specialty pizzas and salads to order.
- Helped stock and disperse locally sourced food and supplies within the store and restaurant.
- Stocked the food hub and helped customers shop for local produce.
- Worked the register while interacting with customers and counting the register at the end of the shift.
- Cleaned and tidied the store and restaurant for the next shift to come in.
Education
High School Diploma - undefined
Franklin County High School
KY05.2022
Skills
- Team Leadership
- Problem-Solving
- Customer Service
- Decision-Making
- Critical thinker
- Multitasking
- Attention to Detail
- Time Management
- Adaptability
- Active Listening
Certification
- National Crime Information Center (NCIC) Certification, Frankfort Police Department, 2022
- 911 Supervision PowerPhone Certification, Frankfort Police Department, 2024
- Total Response Law Enforcement Dispatch (LED) Certification, Frankfort Police Department, 2023
- Total Response Emergency Medical Dispatch (EMD) Certification, Frankfort Police Department, 2023
- Total Response Fire Service Dispatch Certification, Frankfort Police Department, 2023
- Total Response Telecommunicator-CPR Certification, Frankfort Police Department, 2023
Timeline
E911 Day Shift Dispatcher
Frankfort Dispatch
04.2025 - Current
E911 Night Shift Dispatch Supervisor
Frankfort Dispatch
04.2024 - 04.2025
E911 Night Shift Dispatcher
Frankfort Dispatch
12.2022 - 04.2024
Receptionist
Select Auto Sales and Service
06.2022 - 12.2022
Food Service Worker
Spotz Gelato
04.2022 - 06.2022
Intern
Frankfort Fire and EMS
09.2021 - 05.2022
Food Service Worker
Locals Food Hub and Pizza Pub
07.2021 - 09.2021
High School Diploma - undefined
Franklin County High School