Davida Willingham
Stockbridge,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
E911 Dispatcher 2
Rockdale County Sheriff's Office
03.2025 - Current
- Managed emergency calls, assessing urgency and dispatching appropriate resources efficiently.
- Coordinated communication between first responders and callers to ensure timely assistance.
- Utilized CAD systems for accurate tracking of incidents and resource allocation.
- Provided critical information to law enforcement and emergency services in high-pressure situations.
E-911 Operator
Clayton County Police Department
03.2023 - 02.2024
- Handle emergency and non emergency calls.
- Provide excellent service to all citizens
- Put in calls in a timely manner
- Typing
- Transferring calls
Business Office Manager/Scheduler/CNA
PruittHealth
05.2022 - 05.2023
- Provided feedback to improve strategies, programs and initiatives.
- Communicated client priorities, delivering presence and business objectives.
- Onboard new hires and complete orientation.
- Complete daily tasks given by Executive Director.
- Create documents via Excel.
- Respond to emails and phone calls in a timely manner.
- Schedule office meetings
Merchandiser
Frito Lay
06.2019 - 12.2021
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Built effective partner store relationships to improve customer satisfaction.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Corrections Officer
Department of Juvenile Justice
02.2017 - 06.2019
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Conducted cell and illegal substance checks.
- Conducted routine and emergency head counts.
- Maintained daily logs of shift activity.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Assisted in restraining violent and unruly inmates.
Mobility Driver
MARTA
10.2014 - 04.2016
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reported delays and accidents to stations using telephones or two-way radios.
- Provide door to door service for patrons with disabilities around Metro Atlanta
Education
High School Diploma - undefined
Tucker High School
Tucker, GA01.2009
Skills
- Documentation and Reporting Team Leadership
- Staff Management Administrative Management
- Verbal and Written Typing 35 wmp
- Communication Originality and Creativity
- Customer Service Sales Promotion
- Hiring and Onboarding
- Office management
- Typing
- Leadership
- Customer service
- Driving
- Communication skills
- Office experience
- Microsoft Office
- Medical terminology
- Medical office experience
- Front desk
- Medical receptionist
- Microsoft Powerpoint
Section name
- Willing to relocate
- Authorized to work in the US for any employer
Timeline
E911 Dispatcher 2
Rockdale County Sheriff's Office
03.2025 - Current
E-911 Operator
Clayton County Police Department
03.2023 - 02.2024
Business Office Manager/Scheduler/CNA
PruittHealth
05.2022 - 05.2023
Merchandiser
Frito Lay
06.2019 - 12.2021
Corrections Officer
Department of Juvenile Justice
02.2017 - 06.2019
Mobility Driver
MARTA
10.2014 - 04.2016
High School Diploma - undefined
Tucker High School