Sophia Bratton
Lampe,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales Administrative Assistant
Big Cedar Lodge
Ridgedale, MO
12.2023 - Current
- Created and maintained an organized filing system for sales documents.
- Provided support to the Sales team by responding to customer inquiries quickly and accurately.
- Gathered data from customers regarding their needs and preferences.
- Compiled reports on sales performance metrics for management review.
- Developed marketing materials such as brochures, flyers, postcards., for distribution at events or conferences.
- Performed administrative tasks such as answering phones, ordering office supplies, sending emails.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Server
Dogwood Canyon
Lampe, MO
09.2021 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Associate
Bath & Body Works
Branson, MO
09.2018 - 12.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MO05-2019
Skills
- Contract writing
- Inventory Coordination
- Marketing support
- Strong Organization
- Upselling
- Sales Development
- Problem-solving skills
- Excellent communication skills
- Positive and professional
- Listening Skills
- Goal-Oriented
- Guest Engagement
Timeline
Sales Administrative Assistant
Big Cedar Lodge
12.2023 - Current
Server
Dogwood Canyon
09.2021 - 12.2023
Sales Associate
Bath & Body Works
09.2018 - 12.2018
High School Diploma -
Reeds Spring High School
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