Sophia Bratton
Lampe,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales Administrative Assistant
Big Cedar Lodge
Ridgedale , MO
2023.12 - Current
- Created and maintained an organized filing system for sales documents.
- Provided support to the Sales team by responding to customer inquiries quickly and accurately.
- Gathered data from customers regarding their needs and preferences.
- Compiled reports on sales performance metrics for management review.
- Developed marketing materials such as brochures, flyers, postcards., for distribution at events or conferences.
- Performed administrative tasks such as answering phones, ordering office supplies, sending emails.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Server
Dogwood Canyon
Lampe , MO
2021.09 - 2023.12
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sales Associate
Bath & Body Works
Branson , MO
2018.09 - 2018.12
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MO2019-05
Skills
- Contract writing
- Inventory Coordination
- Marketing support
- Strong Organization
- Upselling
- Sales Development
- Problem-solving skills
- Excellent communication skills
- Positive and professional
- Listening Skills
- Goal-Oriented
- Guest Engagement
Timeline
Sales Administrative Assistant
Big Cedar Lodge
2023.12 - Current
Server
Dogwood Canyon
2021.09 - 2023.12
Sales Associate
Bath & Body Works
2018.09 - 2018.12
High School Diploma -
Reeds Spring High School
Similar Profiles
Logan HaughtLogan Haught
Paynes Valley Associate at Big Cedar LodgePaynes Valley Associate at Big Cedar Lodge
Cooper VolivaCooper Voliva
Outdoor Services at Big Cedar LodgeOutdoor Services at Big Cedar Lodge
Yomar Rivera DominguezYomar Rivera Dominguez
Chef De Tournant at Big Cedar LodgeChef De Tournant at Big Cedar Lodge