Sophia Cacciapaglia
Carrollton,Tx
Summary
Versatile and dynamic, having led teams at Plato's Closet with a focus on customer satisfaction and operational efficiency. Expert in visual merchandising and money handling, I excel in driving performance improvement and fostering strong team motivation. Certified in food handling and adept at guest service, I bring proven decision-making capabilities and robust communication skills to excel in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
Addison, TX
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
HOSTESS/ SERVER
Mama's Daughters Diner
06.2023 - 05.2024
- Cashier/ Money handler, Food service/ Customer service, Opening and closing, Food prep, Serving, Food Handlers certified, TABC Certified
TEAM MEMBER
Bowl Mami
01.2023 - 05.2023
- Cashier/ Money handler, Food service/ Customer service, Opening and closing, Food prep, Serving
SHIFT LEAD
Plato's Closet
01.2022 - 10.2022
- Cashier/ Money handler, Consignment and customer service, Keyholder/ Shift lead and management, Opening and closing, Visual merchandising
Education
NURSING -
Collin College
Plano, TXHIGH SCHOOL DIPLOMA -
Einstein College Preparatory
Plano, TX05.2024
Skills
- Team Leadership
- Visual Merchandising
- Closing and opening
- Serving
- POS
- Team motivation
- Performance Improvement
- Customer service
- Money Handling
- Food service
- Certified food handlers
- Guest service
- Decision-making capabilities
- Strong verbal and written communication
Certification
- TABC
- Food Handlers
STREET
2902 Echo Court
STATE
Tx
ZIP
75007
Timeline
Server
Outback Steakhouse
09.2024 - Current
HOSTESS/ SERVER
Mama's Daughters Diner
06.2023 - 05.2024
TEAM MEMBER
Bowl Mami
01.2023 - 05.2023
SHIFT LEAD
Plato's Closet
01.2022 - 10.2022
NURSING -
Collin College
HIGH SCHOOL DIPLOMA -
Einstein College Preparatory