SOPHIA CALEZ
Kent,OH
Summary
Skilled team player with a strong background in customer service environments. Quick learner with good computer abilities. Dependable and punctual with a clean record. Work collaboratively with team members and provide excellent customer service.
Overview
3
3
years of professional experience
Work History
Hostess
Condado Tacos
05.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Starbucks
07.2022 - 08.2024
- Operated espresso machines and other coffee equipment to extract coffee, steam milk, and prepare specialty drinks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bakery Worker
Kiedrowski's Bakery
01.2022 - 07.2022
- Greeted incoming customers, offered assistance and advised on bakery products and services
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Kept clean and safe environment by adhering to federal, state and local sanitation and safety requirements
- Worked cooperatively with coworkers to build strong bakery team
Education
Bachelor of Science - Biology- Molecular And Cellular Concentration
Kent State University
Kent, OH05.2026
High School Diploma -
Clearview High School
Lorain, OH05.2023
Associate of Science -
Lorain County Community College
Lorain, OH05.2023
Skills
- Safe food handling
- Inventory management
- Customer Service
- Effective Multitasking
- Cleanliness Maintenance
- Verbal communication
- Analytical thinking
- Phone Etiquette
- Patience and Empathy
Timeline
Hostess
Condado Tacos
05.2024 - 08.2024
Barista
Starbucks
07.2022 - 08.2024
Bakery Worker
Kiedrowski's Bakery
01.2022 - 07.2022
Bachelor of Science - Biology- Molecular And Cellular Concentration
Kent State University
High School Diploma -
Clearview High School
Associate of Science -
Lorain County Community College