Sophia Carassas
Fort Myers,FL
Summary
I am a focused worker who manages a positive demeanor and a strong work ethic with passion about my field. I attend to phone calls while waitressing when needed. I have front of house and back of house experience, giving me a leg up when treating customers/members of communities.
Goal: I intend to complete a Hospitality internship with FGCU's program and use that experience, as long as my current employer, to obtain a job that I am passionate about in the Hospitality field.
Goal: I would like to stay on track with my Spring of 2026 graduation by completing all classes diligently and efficiently.
Goal: I have a preferred area of work that I would like to be in post-grad. I would like to work in a country club specifically as I enjoy the personal relationships with ongoing members and the hotel-like quality of the workload.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Grandezza Country Club
Estero, FL
04.2023 - Current
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Greeted visitors to the office warmly and directed them to the appropriate personnel or department.
- Scheduled appointments for customers using an automated system.
- Responded to emails from customers regarding product questions and complaints.
Retail Sales Associate
Soma Intimates
Estero, FL
11.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Waitress
Coral Oaks Independent Living Home
Palm Harbor, FL
02.2021 - 06.2021
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Associate of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL05-2026
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05-2021
Skills
- Customer Assistance And Interaction
- Scheduling Appointments
- Schedule Management
- Workflow Coordination
- Hospitality
- Retail experience
Affiliations
- Cooking/Baking
Accomplishments
- National Junior Honor Society
- Medical program graduate of my high school
Certification
- CNA license
Timeline
Receptionist
Grandezza Country Club
04.2023 - Current
Retail Sales Associate
Soma Intimates
11.2022 - 04.2023
Waitress
Coral Oaks Independent Living Home
02.2021 - 06.2021
Associate of Arts - Psychology
Florida Gulf Coast University
High School Diploma -
Palm Harbor University High School
- CNA license
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