SOPHIA CASEY
Busch & Slates
Edgewood
2027
years of professional experience
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. A creative problem-solver with a strong work ethic and a proven ability to thrive in fast-paced environments. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Work History
Independent National & Regional Sales Rep
1 Year 2 Months- Managed a diverse portfolio of national and independent accounts, ensuring consistent revenue growth and profitability. Prioritized opportunities and maintained accurate deal progression records of 400+ accounts.
- Managed a diverse portfolio of national and independent accounts, ensuring consistent revenue growth and profitability. Prioritized opportunities and maintained accurate deal progression records of 400+ accounts.
- Negotiated pricing and contract terms that aligned margin goals with customer requirements, fostering strong client relationships.
- Developed client relationships, identifying needs and aligning solutions with business objectives.
- Coordinated cross-functional teams to resolve account issues, enhancing fulfillment processes and improving customer retention.
- Represented 20+ manufacturers at trade shows and B2B networking events
- Tracking Market trends across multiple regions with key focus in the west coast ensuring proper product recommendations in alignment for existing and new accounts business goals.
Sales Representative
1 Year 7 Months- Managed a diverse portfolio of 200+ retail accounts including convenience stores, chains, and independent grocers.
- Developed and distributed custom signage, product catalogs, and promotional displays to enhance brand visibility.
- Strengthened client relationships and increased sales through tailored support.
- Promoted brand at trade shows and retail events to engage potential customers.
- Key account management
Freelance Executive & Personal Assistant | Social Media Manager
- Delivered full-spectrum executive support, including scheduling, travel, vendor coordination, and task management.
- Developed and managed social media strategies to drive engagement and visibility.
- Recruited and onboarded 25+ employees, streamlining operations for small businesses and entrepreneurs.
- Used tools like Google Workspace, Trello, and Canva to organize workflows and deliver creative assets.
- Remote / Various Clients
Barista
5 Years 5 Months- Prepared coffee and espresso beverages with speed and precision in a high-volume café.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained and supervised baristas on drink preparation, point-of-sale procedures to maintain and uphold store policies and optimize staffing patterns.
- Advertised daily specials to customers to enhance their dining experience. and seasonal drinks to increase customer interest and overall sales.
- Operated point-of-sale system, processed customer orders, and handled cash and card transactions accurately.
- Supported opening and closing duties, including setup, cleanup, and equipment shutdown.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
Server
9 Months- Provided efficient and attentive service in a fast-paced, upscale dining setting.
- Managed service for multiple tables during busy shifts., large groups, and special requests with professionalism.
- Promoted and suggested menu items to enhance guest experience. and ensured overall guest satisfaction.
Shift Supervisor & Barista
4 Years 7 Months- Supervised store operations and led shift teams of up to 6 employees.
- Trained new staff, managed inventory, and ensured adherence to company procedures.
- Delivered consistently high-quality customer service and upheld brand standards.
- Promoted seasonal products and implemented upselling techniques to drive sales.
Hostess & Server
11 Months- Greeted and seated guests while managing waitlists and reservations.
- Transitioned to server role, delivering attentive service and upselling food and beverages.
- Maintained smooth communication between front and back of house during busy shifts.
- Provided guests with menu guidance and ensured timely service delivery.
Education
Bachelor of Arts - Psychology
Bachelor of Arts - Psychology
Skills
Exceptional Customer Service & Relationship building Experience
Excellent Interpersonal communication skills
Time management & Shift coordination
Strong teamwork and collaboration skills
with the ability to work effectively with diverse teams
Advanced beverage preparation and specialty coffee brewing
Multitasking under pressure in fast paced environments
High Attention to detail
Tools: Google Workspace
Outlook
Canva
POS Systems
Social Media Strategy & Content Creation
Marketing & Visual Merchandising (Signage
Catalogs)
Timeline
Independent National & Regional Sales Rep
Busch & Slates
08.2025 - CurrentRead More
Sales Representative
Liberty Orchards
10.2023 - 05.2025Read More
Barista
North Slope Coffee
05.2019 - 10.2024Read More
Server
Stack 571 Whiskey Bar
06.2018 - 03.2019Read More
Hostess & Server
The Harmon Brewery
06.2017 - 05.2018Read More
Shift Supervisor & Barista
Starbucks
05.2014 - 12.2018Read More
Freelance Executive & Personal Assistant | Social Media Manager
Self-Employed
Read More
University of Washington
Bachelor of Arts from Psychology
Read More
Pierce College
Bachelor of Arts from Psychology
Read More