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Sophia Cedotal
Vancouver,WA
Work Preference
Summary
Qualified Administrative Assistant with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
QVC Customer Service
remote
01.2025 - 05.2026
- Resolved customer inquiries through efficient communication across multiple channels.
- Assisted in training new representatives on product knowledge and service protocols.
- Facilitated problem resolution by collaborating with cross-functional teams to address customer concerns.
- Streamlined workflow processes to improve response times and enhance customer satisfaction.
- Managed high-volume calls, ensuring timely responses and issue resolution.
- Resolved customer inquiries through effective communication and problem-solving skills.
Store Supervisor
Big Lots Stores, Inc.
Longview, WA
04.2023 - 12.2025
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted regular audits of sales floor and backroom areas for compliance with safety standards.
- Resolved customer complaints swiftly, improving overall satisfaction and retention rates.
Office Manager
Uptown Transportation
Longview, WA
01.2012 - 03.2023
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Coordinated schedules, meetings, and travel arrangements for executives and staff.
- Implemented new filing system to improve document retrieval efficiency.
- Oversaw daily office operations, streamlining workflows and enhancing productivity.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Sales Lead
Vacasa
Portland, OR
03.2014 - 09.2017
- Led high-performing sales team to exceed quarterly targets through strategic training and mentorship.
- Developed and implemented effective sales strategies, resulting in increased customer engagement and retention.
- Analyzed market trends to identify new business opportunities and optimize sales tactics.
- Collaborated with cross-functional teams to streamline processes and enhance overall sales efficiency.
Medical Billing Specialist
Evergreen Medical Billing
Longview, WA
02.2010 - 01.2012
- Processed medical claims using advanced billing software ensuring compliance with regulations.
- Analyzed discrepancies in billing and resolved issues to enhance accuracy of financial records.
- Collaborated with healthcare providers to obtain necessary documentation for timely claim submissions.
- Trained new staff on billing procedures and system navigation, fostering team efficiency and knowledge sharing.
Office Manager
Allied Hearing Aid Specialists
Longview, WA
01.2007 - 02.2010
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
No Degree - Nursing
Lassen Community College
Susanville, CA05-2004
High School Diploma -
I'SOT Private School
Canby, CA06-1998
Skills
- Customer service
- Office administration
- Scheduling and calendar management
- Data inputting
- Administrative support
- Office management software
- Clerical support
- Data entry
- Billing
- Scheduling
Accomplishments
- Supervised team of 50 staff members.
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative
QVC Customer Service
01.2025 - 05.2026
Store Supervisor
Big Lots Stores, Inc.
04.2023 - 12.2025
Sales Lead
Vacasa
03.2014 - 09.2017
Office Manager
Uptown Transportation
01.2012 - 03.2023
Medical Billing Specialist
Evergreen Medical Billing
02.2010 - 01.2012
Office Manager
Allied Hearing Aid Specialists
01.2007 - 02.2010
High School Diploma -
I'SOT Private School
No Degree - Nursing
Lassen Community College