Sophia Cervantes
Freehold,NJ
Summary
Experienced supervisor honed at Goldfish Swim School. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Supervisor
Goldfish Swim School
02.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Sales Associate
Primark
09.2021 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Hospitality Management
Brookdale Community College
Lincroft, NJ05-2026
High School Diploma -
Freehold High School
Freehold, NJ06-2023
Skills
- Training and mentoring
- Staff management
- Customer service
- Problem-solving
- Multitasking Abilities
- Effective communication
- Inventory control
Timeline
Supervisor
Goldfish Swim School
02.2022 - Current
Sales Associate
Primark
09.2021 - 12.2021
No Degree - Hospitality Management
Brookdale Community College
High School Diploma -
Freehold High School
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