Sophia Chattergoon
Schenectady
Summary
Recent Graduate who has taken on roles that have tested my skills with peers. My degree in Psychology has taught me the knowledge of conflict resolution, and how to deal with attitudes of different types of people. Working in HQ roles of both sorority and fashion club that I was apart of I've learned skills that can now translate to customer communications and negotiations.
Overview
6
6
years of professional experience
Work History
Sales Associate
Macys Department Store
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Babysitter
01.2020 - 05.2024
- Developed strong communication and organizational skills while managing multiple tasks
- Showed excellent problem-solving abilities in order to resolve issues quickly and efficiently
- Displayed patience and understanding when dealing with difficult situations involving children
Cashier
Lotless
08.2019 - 09.2019
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
Education
Bachelor of Arts (B.A.) - Fashion and Design
Queens College
Queens, NY05.2024
Bachelor of Science (B.S.) - Psychology
Queens College
Queens, NY05.2024
Skills
- Flexible
- Multitasking Abilities
- Conflict Resolution
- Problem-solving abilities
- Customer Assistance
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Flexible schedule
- Written and oral communication skills
- Reading comprehension skills
- Excellent communication skills
Timeline
Sales Associate
Macys Department Store
07.2024 - Current
Babysitter
01.2020 - 05.2024
Cashier
Lotless
08.2019 - 09.2019
Bachelor of Science (B.S.) - Psychology
Queens College
Bachelor of Arts (B.A.) - Fashion and Design
Queens College
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