SOPHIA CHAVEZ RONDON
Kissimmee,FL
Summary
I'm looking to grow and create a career within a company. I have experience in the Costumer service for 5-6 years. I am currently studying food & beverage skills and I have experience as a Supervisor/Leader in my work team.
Overview
3
3
years of professional experience
Work History
STARBUCKS BARISTA AND CASHIER
Sheraton Orlando Lake Buena Vista Resort
Orlando, FL
07.2024 - Current
- Greeting customers and answered any questions they had about the store's products and services of the hotel
- Verified that customers were of legal age to purchase alcohol or products.
- Manage the cash register efficiently and accurately, processed payments by credit card, room charge or automatic debit.
FOOD SERVER AND BARISTA
Holiday Inn Resort Orlando Suites - Waterpark.
Orlando, FL
04.2023 - 07.2024
- Coffe- Starbucks Attendant
- Buffet attendant
- Operated oven, espresso machines and other equipment, ensuring consistent quality and service
- Money management in Cash and credit cards
- Bartender part time
FRONT DESK AGENT
Delta Hotels by Marriott Orlando Celebration
Orlando, FL
01.2023 - 04.2023
- Providing excellent service to ensure guest satisfaction
- Addressing guest complaints or issues efficiently and effectively
- Accurately handling reservations, payments, and guest requests
COFFE ATTENDANT
Delta Hotels by Marriott Orlando Celebration
Orlando, FL
01.2023 - 04.2023
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Cleaned work areas and equipment at the end of each shift.
- Attend and take customer orders
HOSTESS
JW Marriott Orlando Bonnet Creek Resort & Spa.
Orlando, FL
09.2022 - 01.2023
- Responsible for receiving the guests
- Assigning their seats, sitting them down and attending to their needs during the gastronomic experience.
- Responsible for maintaining order in the area and guaranteeing good service at all times
SUPERVISOR AT COFFE SHOP
Sundial Cafe
Orlando, FL
10.2021 - 09.2022
- In charge of sales- sales strategies
- Personnel management
- Money management and compliance with required sales.
- Cashier and Bartender
Education
Some College (No Degree) - Professional Culinary Arts & Hospitality
Orange Technical College
Orlando, FLSome College (No Degree) - Nutrition And Dietetics
Universidad Del Zulia
Maracaibo, Venezuela Skills
- Espresso machine operation
- Teamwork
- Food Preparation
- Planning and organization of Objectives
- Experience with Excel
- Experience at cash handling
- Experience in Leadership
- Fluent in Spanish and English
- Problem solving skills
- Experience in POS systems
- Serve Safe Certification
Timeline
STARBUCKS BARISTA AND CASHIER
Sheraton Orlando Lake Buena Vista Resort
07.2024 - Current
FOOD SERVER AND BARISTA
Holiday Inn Resort Orlando Suites - Waterpark.
04.2023 - 07.2024
FRONT DESK AGENT
Delta Hotels by Marriott Orlando Celebration
01.2023 - 04.2023
COFFE ATTENDANT
Delta Hotels by Marriott Orlando Celebration
01.2023 - 04.2023
HOSTESS
JW Marriott Orlando Bonnet Creek Resort & Spa.
09.2022 - 01.2023
SUPERVISOR AT COFFE SHOP
Sundial Cafe
10.2021 - 09.2022
Some College (No Degree) - Professional Culinary Arts & Hospitality
Orange Technical College
Some College (No Degree) - Nutrition And Dietetics
Universidad Del Zulia