Sophia Cleverly
Long Beach,CA
Summary
Dedicated server with exceptional customer service skills, adept at managing high-pressure environments, ensuring guest satisfaction, and maintaining cleanliness standards.
Experienced hospitality professional skilled in guest engagement, cash handling, and team collaboration. Proven ability to create welcoming environments while prioritizing service efficiency and maintaining high cleanliness standards.
Dynamic server with strong cash handling and guest engagement skills. Committed to enhancing the dining experience by effectively managing service flow and collaborating with team members to ensure timely food delivery.
Overview
8
8
years of professional experience
Work History
Server
Sake 2 Me Sushi
Cerritos, CA
10.2024 - 06.2026
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multi-table service efficiently during high-volume periods, ensuring timely order delivery.
- Trained new staff on menu items and service standards to maintain consistency in quality.
- Resolved customer complaints swiftly, fostering a positive dining atmosphere and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host
Pot Holder Cafe
Long Beach, CA
07.2021 - 12.2024
- Managed guest reservations and seating arrangements to optimize dining flow.
- Trained new staff on customer service standards and operational protocols.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Addressed guest inquiries and concerns promptly, enhancing overall satisfaction.
- Developed efficient waitlist management strategies to minimize guest wait times.
Host
TGI Fridays
Long Beach, CA
08.2019 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed guest reservations and seating arrangements to optimize dining flow.
- Trained new staff on customer service standards and operational protocols.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host/Server
Dennys Restraunt
Long Beach, CA
12.2018 - 07.2019
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new hosts on customer service standards and operational procedures.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Millikan High School
Long Beach, CA06-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Professional appearance
- Safe food handling
- Food running
- Menu memorization
- Service prioritization
- Team collaboration
- Food safety practices
- Allergy awareness
Timeline
Server
Sake 2 Me Sushi
10.2024 - 06.2026
Host
Pot Holder Cafe
07.2021 - 12.2024
Host
TGI Fridays
08.2019 - 07.2021
Host/Server
Dennys Restraunt
12.2018 - 07.2019
High School Diploma -
Millikan High School