Sophia Dalke
Arlington,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Coordinator
TJ Maxx
03.2023 - Current
- Leading and managing 7-8 associates at the front of the store so that proper procedures are followed, while providing excellent customer service.
- Ensuring associates are properly trained and assisting in any inquiries by associates and customers.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
Team Member
Smoothie King
05.2021 - 02.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Science - Psychology
Texas State University
San Marcos, TX05-2028
High School -
James Martin High School
Arlington, TX05-2024
Skills
- Proficient in leadership as well as team building and critical thinking
- Conversationally fluent in Spanish and working towards being fully bilingual
- Excellent in providing exceptional customer service
Certification
- First Aid Training
- Emergency Telecommunicator Training
Timeline
Front End Coordinator
TJ Maxx
03.2023 - Current
Team Member
Smoothie King
05.2021 - 02.2022
Bachelor of Science - Psychology
Texas State University
High School -
James Martin High School