Sophia Dasilva
Swansea,MA
Summary
Dynamic and results-oriented professional with a strong background in customer service at Sonic and Kohls Department Store. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in data analysis and time management, consistently achieving project goals while maintaining regulatory compliance and operational efficiency.
Overview
1
1
year of professional experience
Work History
Food Service Associate
Sonic
Somerset, MA
12.2024 - Current
- Delivered friendly, efficient service while greeting customers and taking orders.
- Prepared and cooked food orders on the grill, operated fry station, and made drinks.
- Packaged food orders into bags or trays, organized drink orders in carriers.
- Handled accurate cash transactions and provided correct change during sales.
- Maintained cleanliness and sanitation standards by cleaning spills and sanitizing food areas.
- Disposed of trash, moved food products, and assisted team members as required.
Retail Sales Associate
Kohls Department Store
Seekonk, MA
08.2024 - 12.2024
- Engaged customers with warm greetings and proactive product assistance.
- Operated cash register, scanned items, bagged merchandise, and processed payments accurately.
- Collaborated with cross-functional teams to meet project objectives and deadlines.
- Worked closely with team members to drive successful project outcomes.
- Assist in onboarding and educating new associates
- Administer inventory control and ensure daily stock replenishment
Education
High School Diploma -
Saint Raphael Academy
Pawtucket05-2024
Psychology
UMASS Dartmouth
North Dartmouth, MASkills
- Customer service
- Data analysis
- Research methods
- Team collaboration
- Regulatory compliance
- Time management
Volunteer Experience
- Supported daily operations at a nursing home, including organizing community events, assisting with meal preparation, providing emotional companionship to residents, and aiding in physical therapy sessions.
- Actively assisted with daily church Mass, prayer services, and liturgical activities, fostering a welcoming and spiritual environment for attendees.
Timeline
Food Service Associate
Sonic
12.2024 - Current
Retail Sales Associate
Kohls Department Store
08.2024 - 12.2024
High School Diploma -
Saint Raphael Academy
Psychology
UMASS Dartmouth
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