Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

SOPHIA ESCALANTE

Baytown,USA

Summary

Dynamic and goal-oriented professional with a experience in food safety, store operations, inventory management, and exceptional customer service. Skilled in maintaining a clean, organized store environment. Proven ability to handle high-volume transactions efficiently, resolve customer inquiries, and contribute to a positive shopping experience. Strong teamwork and communication skills with a commitment to upholding store policies and exceeding performance goals. Adept at operating point-of-sale systems, managing stock rotation, and adhering to health and safety standards.

Overview

2
2
years of professional experience

Work History

Person in Charge

Panda Express
Baytown, TX
11.2022 - Current
  • Implemented new processes or procedures when necessary to improve workflow.
  • Developed strategies for resolving customer complaints quickly and efficiently.
  • Resolved customer complaints in a professional manner while adhering to company guidelines.

FRONT OF HOUSE ASSOCIATE

Panda Express
Baytown, TX
07.2022 - Current
  • Performed opening duties such as setting up host stand, preparing condiments, restocking utensils.
  • Provided excellent customer service to all patrons.
  • Offered recommendations to guests when asked about menu items or specials of the day.
  • Stocked glassware, silverware, napkins, condiments prior to opening hours.
  • Maintained a clean dining area by clearing away dishes, wiping down tables, and vacuuming carpets as needed.
  • Engaged in light conversation with guests to create a pleasant atmosphere for diners.

Education

HIGH SCHOOL DIPLOMA -

Goose Creek Memorial
05.2024

Skills

  • Effective leadership
  • Customer service
  • Cash handling proficiency
  • Foreign language skills
  • Open-close procedures
  • Stock management
  • Team collaboration

Extracurricular Activities

Go Green Club Key Club

Timeline

Person in Charge

Panda Express
11.2022 - Current

FRONT OF HOUSE ASSOCIATE

Panda Express
07.2022 - Current

HIGH SCHOOL DIPLOMA -

Goose Creek Memorial
SOPHIA ESCALANTE