Sophia Frisina
Ottawa Lake ,MI
Summary
Assistant Manager at Slice of Italy with a proven track record in enhancing customer satisfaction and team motivation. Expert in money handling and customer relations, I successfully resolved inquiries and improved operational accuracy, fostering a positive environment that led to increased customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Slice of Italy
Monroe Mi
10.2022 - 11.2024
- Handled customer inquiries, ensuring timely resolution and satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Babysitter
Family Friends And Neighbors
Blissfield, MI
06.2022 - 05.2023
Education
Certificate of Completion - Cosmetology
Michigan College of Beauty
Monroe Mi 06.2025
High School Diploma -
Blissfield High School
Blissfield, MI05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
Certification
Marketing and entrepreneurship
Timeline
Assistant Manager
Slice of Italy
10.2022 - 11.2024
Babysitter
Family Friends And Neighbors
06.2022 - 05.2023
Certificate of Completion - Cosmetology
Michigan College of Beauty
High School Diploma -
Blissfield High School