Sophia Gerges
Medway,MA
Summary
Dedicated Pharmacy Technician skilled in problem-solving and customer service. Proven ability to efficiently process prescriptions while ensuring compliance with HIPAA regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
09.2024 - 01.2026
- Processed prescriptions efficiently while maintaining compliance with pharmacy regulations.
- Assisted pharmacists in preparing and dispensing medications, enhancing workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- CPR certified
- MA state licensed
- certified to administer vaccines
Shift Supervisor
Walgreens
10.2021 - 09.2024
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Front Desk Receptionist
Best Western Hotel
02.2021 - 08.2021
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving complaints efficiently.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Collaborated with housekeeping to ensure room readiness and coordinated special requests for guests effectively.
Shift Leader
Cumberland Farms
02.2017 - 02.2021
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored new team members on store policies and customer service techniques.
- Managed inventory levels, coordinating restocking efforts to optimize product availability.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction ratings.
- Monitored cash handling procedures to ensure accuracy and prevent discrepancies in daily transactions.
- Maintained cleanliness and organization of sales floor and fuel station areas.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
High School Diploma -
Medway Highschool
Medway, MASkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Updating medication histories
- Drug storage procedures
Certification
certified to give vaccines
Timeline
Pharmacy Technician
CVS Pharmacy
09.2024 - 01.2026
Shift Supervisor
Walgreens
10.2021 - 09.2024
Front Desk Receptionist
Best Western Hotel
02.2021 - 08.2021
Shift Leader
Cumberland Farms
02.2017 - 02.2021
High School Diploma -
Medway Highschool