Sophia Gibson
Middleton
Summary
Dynamic professional with a proven track record of delivering exceptional customer service, fostering team collaboration, and optimizing time management. Expertise in training staff to enhance skills and boost operational efficiency, consistently achieving high standards of service and customer satisfaction. Committed to creating a positive work environment that promotes growth and excellence. Passionate about driving results through effective leadership and strategic problem-solving.
Overview
3
3
years of professional experience
Work History
Barista
Vitruvius
Middleton, WI
11.2025 - 03.2026
- Prepared high-quality beverages and food items according to standardized recipes and customer preferences.
- Maintained cleanliness of workstations and adhered to food safety regulations consistently.
- Assisted customers in selecting products, enhancing overall customer experience through personalized service.
- Operated various coffee-making equipment with precision, ensuring optimal performance and quality output.
- Trained new baristas on beverage preparation techniques and customer service standards effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Manager
Starbucks
Middleton, WI
04.2025 - 10.2025
- Supervised daily operations and maintained store efficiency during shifts.
- Made sure all baristas get their breaks on schedule.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ensured product availability for customers.
- Handled customer questions and resolved issues quickly.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Ensured compliance with health and safety regulations in food preparation areas.
- Assisted in maintaining the cleanliness and organization of the store.
- Collaborated with team members to create a positive work atmosphere.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Residential House Cleaner
Legacy Cleaners
Stoughton, Wisconsin
08.2024 - 04.2025
- Cleaned residential spaces using effective techniques.
- Organized cleaning supplies and equipment for efficient access and usage.
- Communicated with clients to understand specific cleaning preferences and needs.
- Maintained high standards of cleanliness in homes, ensuring client satisfaction.
- Managed time effectively to complete assigned tasks within scheduled hours.
- Collaborated with team members to enhance cleaning processes and efficiency.
- Observed safety protocols while using cleaning tools and handling chemicals.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Cleaned interior windows and wiped down blinds.
- Dusted furniture, fixtures, window sills, baseboards, and other surfaces.
- Emptied trash cans in all rooms of the house.
- Vacuumed carpets and upholstered furniture.
- Interacted pleasantly with clients and guests when performing daily duties.
- Assisted with laundry duties upon request from clientele.
- Swept, vacuumed, and mopped hardwood floors.
Barista
Starbucks
Madison, WI
08.2023 - 07.2024
- Prepared and served high-quality espresso beverages to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service by engaging with customers warmly.
- Training new baristas on beverage preparation techniques.
- I received the Partner of the Quarter award in my first three months.
- Stocked supplies and monitored inventory levels for efficient operations.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Followed safety guidelines for food handling and equipment usage consistently.
- Prepared and served coffee, espresso drinks, blended coffees, teas, refreshers, and food items.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Daycare Assistant
Harbor Athletic Club
Middleton, Wisconsin
08.2023 - 06.2024
- Supervised children's activities to ensure safety and engagement.
- Assisted in implementing educational programs for child development.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a clean and organized play area for optimal learning environment.
- Collaborated with team members to plan daily activities and schedules.
- Supported children in developing social skills through group interactions.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Enforced rules to teach good manners and maintain safe environment.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Read aloud and played alphabet games to encourage early literacy.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Communicated with parents about daily activities and any concerning behaviors.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Secured indoor and outdoor premises to protect children.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
Education
Some College (No Degree) -
Madison Area Technical College
Madison, WISkills
- Customer service
- Team building
- Time management
- Employee training
- Conflict resolution
- Inventory management
Timeline
Barista
Vitruvius
11.2025 - 03.2026
Shift Manager
Starbucks
04.2025 - 10.2025
Residential House Cleaner
Legacy Cleaners
08.2024 - 04.2025
Barista
Starbucks
08.2023 - 07.2024
Daycare Assistant
Harbor Athletic Club
08.2023 - 06.2024
Some College (No Degree) -
Madison Area Technical College