Sophia Gilbert
Santa Barbara,CA
Overview
8
8
years of professional experience
Work History
Luxury Design Sales Consultant
The Shade Store
Santa Barbara, CA
08.2019 - Current
- Provided expert design guidance and inspiration through in-person and video consultations, assisting customers in selecting ideal window treatments.
- Trained and mentored co-designers on job roles, sales techniques, and product knowledge, effectively closing sales and enhancing team performance.
- Articulated the functional and aesthetic benefits of custom products, driving sales and managing customer projects with consistent follow-up using a CRM system.
- Managed daily showroom operations, ensuring a smooth and professional environment.
- Identified and pursued outreach opportunities, including marketing initiatives targeting local interior designers, architects, and general contractors.
- Represented the company at local design events and collaborated with The Shade Store headquarters for event support.
- Fostered a professional and positive atmosphere, upholding The Shade Store’s traditions and values.
- Engaged in ongoing product and technology training and participated in weekly business meetings to stay updated and contribute to team success.
Apparel Department Manager
Anthropologie
Santa Barbara, CA
09.2017 - 08.2024
- Delivered exceptional and personalized customer experiences by creating a welcoming environment and utilizing efficient service strategies.
- Utilized company reporting tools to analyze store performance, identify departmental and global opportunities, and empowered the team to make strategic, creative, and impactful business decisions.
- Ensured a seamless customer journey through technology and omni-channel services, exceeding customer expectations and optimizing engagement.
- Drove community connections by networking with local businesses and organizations, identifying opportunities for community engagement, and store events.
- Fostered an inclusive work environment by representing diverse perspectives, developing a proactive talent strategy, and conducting regular interviews.
- Facilitated team growth and brand alignment through thoughtful onboarding, employee recognition, and team-building activities.
- Managed operational procedures, including sales forecasts, staff scheduling, and payroll, while guiding visual merchandising and ensuring efficient product flow.
- Promoted open communication and teamwork, maintained scheduling equality, and provided valuable store insights to district managers and home office partners.
Store Manager
Calypso St. Barth
Santa Barbara, CA
09.2016 - 09.2017
- Curated an exceptional sales experience by building strong customer relationships through personalized service, hosting exclusive private events, and creating tailored sales events to drive luxury boutique sales.
- Hired, trained, and managed a high-performing team, fostering a collaborative environment and ensuring top-notch customer service to enhance the overall boutique experience.
- Collaborated with corporate teams to develop and execute visual merchandising strategies, elevating the client experience and aligning boutique presentations with brand standards.
Education
Bachelor of Arts - Printed Textiles And Surface Pattern Design
Leeds College Of Art
United Kingdom09-2013
BTEC - Fashion And Textiles
Plymouth College Of Art
United Kingdom07-2010
Skills
- Business Development
- Customer liaison
- Project Management
- Staff Development
- Performance Management
- Team Leadership
- Problem-solving aptitude
- Excellent communication skills
- Rapport and relationship building
- Profit and revenue-generating strategies
References
References available upon request.
Timeline
Luxury Design Sales Consultant
The Shade Store
08.2019 - Current
Apparel Department Manager
Anthropologie
09.2017 - 08.2024
Store Manager
Calypso St. Barth
09.2016 - 09.2017
Bachelor of Arts - Printed Textiles And Surface Pattern Design
Leeds College Of Art
BTEC - Fashion And Textiles
Plymouth College Of Art