Sophia Gilbert
Bakersfield,CA
Summary
English-born and raised, I began my professional career in the UK and have spent the past eight years in California building a strong background in customer service and client relations.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
17
17
years of professional experience
Work History
Luxury Sales Consultant
The Shade Store
Santa Barbara, CA
08.2019 - Current
- Provided exceptional customer service by assisting clients with selecting window treatments that fit their needs, ensuring a smooth and professional showroom experience.
- Trained and mentored team members on effective communication, product knowledge, and sales strategies, boosting team productivity and improving customer satisfaction.
- Organized and participated in local outreach events, fostering relationships with key stakeholders to increase brand visibility, and support business growth.
Apparel Department Manager
Anthropologie
Santa Barbara, CA
09.2017 - 08.2019
- Delivered personalized customer experiences by creating a welcoming environment and implementing efficient service strategies to exceed expectations.
- Analyzed store performance using reporting tools, empowering the team to make strategic decisions that drive departmental and overall business success.
- Fostered an inclusive work culture through proactive talent strategies, team development initiatives, and strong community engagement, enhancing brand alignment and employee morale.
Store Manager
Calypso St. Barth
Santa Barbara, CA
09.2016 - 09.2017
- Provided outstanding customer service by creating personalized shopping experiences, building long-lasting relationships with clients, and organizing exclusive events to enhance luxury sales.
- Managed and trained a high-performing team, ensuring consistent delivery of exceptional customer service and creating a positive and collaborative environment within the boutique. Handled administrative duties such as scheduling, staff coordination, and performance tracking to support smooth operations.
- Coordinated with corporate teams to implement visual merchandising strategies, ensuring store presentations adhered to brand standards and enhanced the overall client experience.
Supervisor
Lucky Brand
Santa Barbara, CA
04.2017 - 08.2017
- Led a high-performing team to consistently achieve sales goals by inspiring collaboration and strong work ethic, while partnering with corporate to implement effective merchandising strategies that enhanced the overall customer experience.
Assistant Store Manager
Banana Republic
Santa Barbara, CA
08.2016 - 01.2017
- Championed a culture of high performance by recruiting and developing talent, providing coaching and feedback, and leveraging brand selling behaviors to deliver exceptional customer experiences while driving store sales and maximizing operational efficiency.
Visual Stylist
Marks and Spencer
London, England
09.2013 - 08.2015
- Spearheaded the strategic growth of womenswear by developing comprehensive merchandising plans, including impactful window displays, to achieve sales and inventory targets, fostering strong brand relationships to optimize performance and drive in-season sales.
Secretary
Gilbert Flooring
Plymouth, England
01.2008 - 09.2010
- Provided professional customer service over the phone by addressing inquiries and scheduling, while preparing accurate client invoices and performing general secretarial duties such as filing, data entry, and managing appointment schedules.
Education
Bachelor of Arts - Printed Textiles And Surface Pattern Design
Leeds College Of Art
England09-2013
BTEC - Fashion And Textiles
Plymouth College Of Art
England07-2010
Skills
- Customer liaison
- Data entry and organization
- Technical proficiency
- High level phone etiquette and professionalism
- Performance Management
- Problem-solving aptitude
- Excellent communication skills
- Rapport and relationship building
Timeline
Luxury Sales Consultant
The Shade Store
08.2019 - Current
Apparel Department Manager
Anthropologie
09.2017 - 08.2019
Supervisor
Lucky Brand
04.2017 - 08.2017
Store Manager
Calypso St. Barth
09.2016 - 09.2017
Assistant Store Manager
Banana Republic
08.2016 - 01.2017
Visual Stylist
Marks and Spencer
09.2013 - 08.2015
Secretary
Gilbert Flooring
01.2008 - 09.2010
Bachelor of Arts - Printed Textiles And Surface Pattern Design
Leeds College Of Art
BTEC - Fashion And Textiles
Plymouth College Of Art