Sophia Glowacki
Des Plaines
Summary
Dynamic office manager with extensive experience in client relations and effective communication. Successfully facilitated smooth transactions and optimized procurement processes, leading to reduced costs and enhanced client satisfaction. Eager to leverage skills to drive operational excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Professional Masonry Restoration , Inc.
Des Plaines, IL
06.2013 - 03.2019
- Streamlined office operations to enhance workflow efficiency and reduce delays.
- Coordinated scheduling for project meetings, ensuring timely communication among team members.
- Managed inventory of office supplies, optimizing procurement processes to minimize costs.
- Implemented digital filing systems, improving document retrieval times and reducing physical storage needs.
- Prepared documents for Workers Compensation Insurance audits
Loan Processing Assistant
United Equity Mortgage Corporation, Inc.
Chicago, IL
04.2012 - 05.2013
- Coordinated documentation between borrowers and lenders, facilitating timely approvals.
- Reviewed financial statements and credit reports for accuracy and completeness.
- Communicated with customers daily to request information and complete paperwork.
- Streamlined workflow by implementing standardized checklists for loan documentation review.
- Monitored key dates to obtain information by deadlines.
Real Estate Agent
Kee Realtors, Inc. , American Realty and Associates, Inc.
Chicago, IL
03.1996 - 12.2012
- Cultivated strong client relationships through effective communication and personalized service.
- Developed comprehensive market analyses to guide clients in property decisions.
- Coordinated property showings, highlighting key features to attract potential buyers.
- Negotiated favorable terms for clients during real estate transactions, ensuring satisfaction.
- Negotiated, facilitated, and managed real estate transactions.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Education
Bachelor of Science - Early Childhood Development
University of Lodz
Lodz, Poland05.1990
Skills
- Organizational skills
- Customer service
- Office administration
- Data entry
- Customer relations
Timeline
Office Manager
Professional Masonry Restoration , Inc.
06.2013 - 03.2019
Loan Processing Assistant
United Equity Mortgage Corporation, Inc.
04.2012 - 05.2013
Real Estate Agent
Kee Realtors, Inc. , American Realty and Associates, Inc.
03.1996 - 12.2012
Bachelor of Science - Early Childhood Development
University of Lodz