Sophia Gouch
Charlotte,NC
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by multifaceted roles at companies like Jim N Nicks BBQ. Skilled in cash handling and exceptional customer service, I excel in fast-paced environments, ensuring both efficiency and quality. Leveraging strong work ethic and guest engagement, I've consistently improved service delivery and fostered client relationships.
Overview
6
6
years of professional experience
Work History
Server
Jim N Nicks BBQ
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Delivery Driver
Amazon
05.2022 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Sales Agent
Spectrum Business
03.2022 - 03.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Clerk
QuikTrip
09.2018 - 02.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Education
High School Diploma -
Performance Learning Center
Concord, NC06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
Timeline
Server
Jim N Nicks BBQ
09.2022 - Current
Delivery Driver
Amazon
05.2022 - 10.2023
Sales Agent
Spectrum Business
03.2022 - 03.2023
Clerk
QuikTrip
09.2018 - 02.2020
High School Diploma -
Performance Learning Center
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