Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sophia Green

Fountain,CO

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Knowledgeable and dedicated customer service professional with extensive experience in Logistics and Government Contacting Property Accountability Management and Military Veteran with a Secret Security Clearance and over 20 years of proven ability to interact and collaborate with multiple levels of managements and diverse cultural groups. Possess a comprehensive background in Leadership, Risk Management and Assessment, Policy Implementation, Property Management and Supply Logistics processes and improvement derived from conducting domestic and global operations valued in excess of $8B exceeding the expectation of senior leadership. Recipient of multiple awards and outstanding performance and professionalism in he United States Army. Career supported by successful completion of various military and professional training to include 96 credits towards a Bachelor of arts in Social Work.


Solid team player with outgoing, positive demeanor and excels in problem-solving and organizational skills, ensuring project success and operational efficiency. . Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cadre Team Leader

US ARMY Soldier Recovery Battalion
05.2018 - 07.2020
  • Resolved conflicts swiftly and diplomatically, maintaining a harmonious work atmosphere conducive to productivity.
  • Collaborated with stakeholders at all levels to align expectations and ensure smooth project execution from inception to completion.
  • Managed budgets and resources effectively, ensuring optimal utilization of funds and personnel.
  • Ensured compliance with company policies and industry regulations through diligent oversight of team activities.
  • Devised innovative solutions to complex problems, leading to timely project delivery and client satisfaction.
  • Set ambitious yet achievable goals for the team, inspiring them towards continuous improvement in pursuit of excellence.
  • Evaluated team performance regularly, identifying areas for improvement and implementing targeted interventions as needed.
  • Enhanced team performance by implementing effective communication strategies and promoting collaboration.
  • Cultivated strong relationships with clients through regular communication, demonstrating commitment to meeting their needs effectively.
  • Mentored junior team members for professional growth, resulting in higher job satisfaction and retention rates.

Material Integration Specialist

US Army 4th Infantry Division
08.2016 - 05.2018
  • Evaluated emerging technologies for potential use in future integration projects to stay ahead of industry trends.
  • Assisted in the selection of appropriate middleware solutions based on project requirements and budget considerations.
  • Streamlined data exchange processes by developing custom APIs and web services.
  • Collaborated with cross-functional teams to define integration requirements and develop suitable solutions.
  • Provided training sessions for team members on best practices in systems integration techniques and tools.
  • Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
  • Conducted regular reviews of existing integrations to identify areas for optimization or enhancement.
  • Reduced manual workload with the automation of data transfer between systems using ETL tools.
  • Maintained up-to-date documentation on all integration projects, allowing for easy reference and future enhancements.
  • Optimized system performance by monitoring, analyzing, and tuning integration components as needed.
  • Improved system efficiency by designing and implementing integration solutions for various platforms.

Supply Chain Manager

US Army 414th Contacting Brigade
07.2012 - 07.2016
  • Implemented inventory-management strategies to maximize availability and decrease waste.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Oversaw demand planning, purchasing, and logistics.
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
  • Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Improved, standardized and documented planning and scheduling processes.
  • Supervised 108 personnel consisting of military and civilian tasked with handling materials management, planning, purchasing, and customer service duties.
  • Coordinated with IT department to ensure cybersecurity measures were integrated into supply chain system, safeguarding sensitive data and operational continuity.
  • Developed comprehensive risk management plan, mitigating potential disruptions in supply chain effectively.
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Formulated demand planning and generated supply chain management metrics.
  • Developed and enforced policies and procedures in compliance with local and federal regulations.

Equal Opportunity Leader

  • Supported management in developing policies that promoted fairness, equality, and non-discrimination in the workplace.
  • Collaborated with HR department to provide resources on equal opportunity regulations, best practices, and compliance requirements for soldiers, leaders and local nationals.
  • Wrote and disseminated materials outlining EO policies and procedures.
  • Conducted thorough investigations into reported incidents of discrimination or harassment to ensure swift resolution and prevention of future occurrences
  • Introduced cultural awareness programs that helped bridge communication gaps within multicultural teams.
  • Served as a liaison between soldiers, leaders, local nationals and the command team in addressing concerns related to equal opportunity issues while maintaining confidentiality at all times.
  • Enforced an employee feedback system that allowed for anonymous reporting on equal opportunity concerns, leading to increased trust in the organization''s commitment to fairness and inclusion.
  • Reduced discrimination complaints by promptly addressing employee concerns and fostering a supportive work environment.
  • Audited incoming and outgoing employees and processed related paperwork.
  • Planned and led more than 50 cultural events.
  • Trained more than 1200 personnel in equal opportunity policies and procedures related to equal workplace opportunities.
  • Improved workplace diversity by implementing inclusive hiring practices and conducting regular equal opportunity training sessions.
  • Completed thorough research and investigations into issues related to equal opportunity policies.
  • Enhanced employee satisfaction with the implementation of effective conflict resolution strategies and open-door policy.

Sexual Harassment Assault Victim Advocate

  • Participated in community outreach events to raise awareness about the organization''s services and build partnerships with local agencies.
  • Acted as liaison between victim s and other service providers, facilitating clear communication and collaboration among all parties involved in a case.
  • Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
  • Educated community members on sexual assault prevention, contributing to increased awareness and bystander intervention.
  • Assisted victims in navigating legal processes, advocating for their rights throughout the military system.
  • Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
  • Delivered training programs to local organizations on topics related to sexual violence prevention and response tactics.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources such as counseling and financial assistance.
  • Facilitated support groups, promoting healing through shared experiences and coping strategies.
  • Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.
  • Continuously expanded professional knowledge and development by attending trainings, conferences, and workshops related to trauma-informed care and advocacy best practices.
  • Developed safety plans to meet victims' assessment of need.
  • Coordinated individual and group counseling to meet victim service standards.
  • Spearheaded awareness through quarterly seminars to military and civilian community.
  • Attended interagency meetings and networked to create community partnerships.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Provided comprehensive assessment, goal setting and service plans.
  • Implemented variety of evidence-based counseling methods to achieve therapy goals.
  • Helped clients obtain outside specialist services by coordinating referrals and advising on options.
  • Wrote reports on clients and maintained required paperwork.
  • Referred clients to other specialists, institutions or support services as necessary.

Senior Supply Chain Specialist

US Army Task Force Sinai
01.2011 - 02.2012
  • Evaluated supplier performance using scorecards and KPIs, driving continuous improvement efforts throughout the supply base.
  • Streamlined order processing procedures to reduce errors and improve customer satisfaction rates.
  • Implemented lean principles in warehouse operations, reducing waste and improving overall efficiency.
  • Negotiated favorable payment terms with suppliers that positively impacted cash flow while maintaining strong working relationships.
  • Conducted periodic audits of inventory levels to ensure accuracy and minimize excess stockholding costs.
  • Enhanced supply chain visibility by developing comprehensive tracking systems for all shipments.
  • Implemented risk mitigation strategies to safeguard against potential disruptions in the supply chain.
  • Optimized inventory levels by implementing demand forecasting and supplier management techniques.
  • Managed procurement processes for key commodities, resulting in cost savings and improved supplier performance.
  • Collaborated with cross-functional teams to identify areas of process improvement, leading to increased efficiency within the supply chain organization.
  • Developed and maintained strong relationships with key suppliers, ensuring dependable delivery schedules and consistent quality of products.
  • Provided supply chain guidance to team of 788 personnel.
  • Forecasted and managed annual operating budget for two military camp locations.

Unit Armorer

  • Maintained open lines of communication with chain of command regarding status updates or issues affecting armory operations, promoting transparency at all times.
  • Implemented security measures to protect sensitive items from unauthorized access and accountability, maintaining a high level of trust within the unit.
  • Maintained detailed daily logs of equipment use with 100% accuracy.
  • Served as subject matter expert on weapons handling procedures during unit trainings, increasing overall proficiency levels among personnel.
  • Ensured weapon functionality with thorough cleaning, lubrication, and preventive maintenance measures.
  • Coordinated with external agencies for repair or replacement of damaged equipment, minimizing downtime for critical weapons systems.
  • Reduced instances of missing or unaccounted-for equipment through diligent record-keeping and regular audits of inventory records.
  • Spearheaded process improvement initiatives to streamline workflows, eliminate inefficiencies, and optimize overall armory performance.
  • Achieved safety compliance by conducting regular safety briefings and enforcing strict adherence to regulations.
  • Maintained current knowledge of industry trends and best practices by participating in relevant training seminars or continuing education courses.
  • Handled daily, weekly, and monthly repair and supply orders for equipment and materiel worth over .
  • Improved unit readiness by maintaining accurate inventory and securing sensitive items for the armory.
  • Kept detailed records of over 6, 979 equipment functionality, maintenance and inventories.



Equal Opportunity Leader

Unit Victim Advocate

Human Resources Coordinator

US Army Warrior Transition Battalion
02.2007 - 12.2010
  • Assisted with screening process by reviewing soldier packets, filtering packets, scheduling interviews, assisting in screening process and acceptance packets.
  • Supported soldiers well-being, providing empathetic care and addressing concerns with sensitivity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to soldiers to reduce anxieties and increase patient cooperation.
  • Conducted follow-up calls to monitor soldier in processing progress and answer any questions.
  • Maintained human resources information system and kept soldiers files up to date and accurate.
  • Handled soldiers inquiries and complaints regarding policies and procedures of soldiers transitions.
  • Conducted new soldier onboarding and provided orientation training.
  • Improved soldiers experiences by efficiently managing appointments and maintaining organized soldiers files and records.
  • Empowered soldiers through education on self-management techniques for chronic conditions.
  • Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
  • Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
  • Enhanced employee satisfaction by implementing innovative HR policies and procedures.
  • Efficiently delivered personnel information to management for speedy corrective action.
  • Organized successful company events that promoted team building and boosted morale among staff members.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Assisted with creating employee handbooks and manuals.


Equal Opportunity Leader

Victim Advocate

Unit Supply Specialist

US Army
02.2006 - 02.2007
  • Maintained a high level of security by adhering to strict military guidelines in the handling and storage of classified materials.
  • Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.
  • Maintained records of supply transactions for accuracy and tracking.
  • Reduced waste by implementing proper storage techniques for perishable items and hazardous materials.
  • Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
  • Conducted thorough market research to identify potential suppliers, fostering relationships to ensure a reliable supply network.
  • Coordinated transportation logistics for the movement of supplies between units or locations as needed.
  • Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
  • Planned and conducted annual section training.
  • Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
  • Evaluated unit supply requirements and coordinated timely replenishment.
  • Tracked unit supply budget and reported discrepancies to promote adherence.
  • Negotiated contracts with vendors, securing favorable terms for the acquisition of mission-critical equipment and materials.
  • Oversaw budget planning for unit supplies, making cost-effective decisions that maximized resources while meeting operational needs.
  • Established effective communication channels within the unit to facilitate information flow regarding supply status updates or requests promptly addressed.
  • Conducted risk assessments on potential suppliers to ensure their reliability before entering into business agreements, minimizing disruptions in the supply chain.
  • Reported property accountability data using Property Book Unit Supply Enhanced (PBUSE).
  • Maintained accountability for assets valued in excess 6 million dollars.
  • Maintained and managed HAZMAT program.
  • Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
  • Managed non-expendable government-owned property in district.
  • Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
  • Led training sessions on property accountability, sensitive items, supplies acquisition, accounting and life-cycle management.
  • Established local policies for Installation Property Management and provided subsequent revisions.
  • Remained accountable for assets valued over six million dollars.

Unit Supply Specialist

US Army NCO Academy
10.2002 - 06.2006
  • Maintained automated system for tracking group supplies and equipment.
  • Maintained a high level of security by adhering to strict military guidelines in the handling and storage of classified materials.
  • Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
  • Planned and conducted annual section training.
  • Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
  • Oversaw supply requests, accountability, and receipts.
  • Prepared unit and organizational supply documentation.
  • Managed and maintained synchronization of supply chains for procurement of goods and services.
  • Maintained and managed HAZMAT program.
  • Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
  • Authored Requests for Proposals using FAR guidelines for publication and distribution to qualified IDIQ contractors.
  • Created work instructions to align with Project Management Business Process (PMBP) and ISO standards.
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Maintained audit trails to adhere to performance requirements.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping, inspections and audits
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.

Unit Supply Specialist

US Army 603rd Transportation Company
12.2000 - 10.2002
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Maintained automated system for tracking group supplies and equipment.
  • Resolved discrepancies in inventory records through diligent investigation and communication with relevant parties.
  • Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.
  • Maintained records of supply transactions for accuracy and tracking.
  • Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
  • Implemented preventative maintenance schedules for equipment, reducing downtime due to malfunctions or wear-and-tear issues.
  • Coordinated transportation logistics for the movement of supplies between units or locations as needed.
  • Planned and conducted annual section training.
  • Streamlined the supply chain process for timely delivery of materials and equipment to units in need.
  • Tracked unit supply budget and reported discrepancies to promote adherence.
  • Oversaw budget planning for unit supplies, making cost-effective decisions that maximized resources while meeting operational needs.
  • Prepared unit and organizational supply documentation.
  • Collaborated with cross-functional teams to address logistics challenges, improving overall unit efficiency.
  • Remained accountable for assets valued over $[Number].
  • Maintained accountability for assets valued in excess of $[Amount].
  • Achieved compliance with audit performance requirements.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

Education

Social Work

American Military University
111 West Congress Street Charles Town, WV 25414.

Skills

  • Team Management
  • Mentoring abilities
  • Influential Leadership
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Time management abilities
  • Safety Protocols
  • Reliability
  • Analytical Thinking
  • Analytical Skills
  • Interpersonal Communication
  • Critical Thinking
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint

Certification


  • Certified Life Coach, Pure Joy Life Coaching
  • Equal Opportunity Leader
  • Sexual Harassment and Assault Response Leader
  • Suicide Prevention Training
  • Master Resilience Training
  • Contingency Contracting Operations
  • Disaster Preparedness Training
  • Information Security Training
  • HAZMAT
  • Occupation Safety and Health Standards Trainig

Timeline

Cadre Team Leader

US ARMY Soldier Recovery Battalion
05.2018 - 07.2020

Material Integration Specialist

US Army 4th Infantry Division
08.2016 - 05.2018

Supply Chain Manager

US Army 414th Contacting Brigade
07.2012 - 07.2016

Senior Supply Chain Specialist

US Army Task Force Sinai
01.2011 - 02.2012

Human Resources Coordinator

US Army Warrior Transition Battalion
02.2007 - 12.2010

Unit Supply Specialist

US Army
02.2006 - 02.2007

Unit Supply Specialist

US Army NCO Academy
10.2002 - 06.2006

Unit Supply Specialist

US Army 603rd Transportation Company
12.2000 - 10.2002

Social Work

American Military University
Sophia Green