SOPHIA GUSTAFSON
Oregon City,OR
Summary
Ambitious professional with a Bachelor’s in Health and Science Management with a strong foundation in leadership, organizational strategy, and customer relations. Proven track record of enhancing operational efficiency, supporting team performance, and driving client satisfaction in fast-paced environments. Eager to apply skills in healthcare administration, patient services, or operations roles. Recognized for adaptability, strong communication, and a commitment to service excellence. A dedicated team player, quick to learn and ready to contribute wherever needed to support team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Brunch Server
The Hive Social
10.2023 - 09.2025
- Opening and setting up to lead and manage brunch
- Overseeing planning, execution, and delivery of our teams goals
- Successfully coordinated ahead of time and maintained open lines of communication
- Taking orders, answering phones, and supplying customers with service
- Address and resolve any concerns within the building along with colleagues
- Flexible skillset to help kitchen with food preparation and other needs
- Trained new staff on menu items and service protocols for consistency.
- Implemented upselling techniques that increased overall sales during peak hours.
Hostess / Server / Expo
Oswego Grill
07.2020 - 02.2023
- Work directly with customers taking payment transactions
- Skills with answering phones and taking to-go orders
- Provide excellent customer service to patrons during their dining experience
- Address and resolve any concerns within the building
- Presenting plates to tables
Sanitation Lead / Support Staff
Safeway Grocery
03.2020 - 07.2020
- Worked at the in store Starbucks
- Work directly with customers taking payment transactions.
- Provide superior customer service to customers and handle customer inquiries.
- Responsible for money and cash drawers.
- Followed COVID-19 guidelines by ensuring products were disinfected and sanitized.
- Support other departments within the store.
Food Runner / Support Staff
The Highland Stillhouse
04.2018 - 07.2020
- Work directly with customers by obtaining food and drink orders
- Skills with answering phones and taking to-go orders
- Work closely with restaurant Wait Staff to ensure delivery of food orders to customers.
- Provide excellent customer service to patrons during their dining experience.
- Address and problem solve any concerns/questions regarding food orders
- Support restaurant Staff with additional tasks needing to be completed during the shifts
Education
Bachelors - Health and Science Management
Pacific University
Forest Grove, OR08.2023
AAOT Degree - undefined
Clackamas Community College
Oregon City, OR01.2021
High School Diploma -
Gladstone High Scool
Gladstone06-2019
Skills
- Proficient in simultaneous task execution
- Clear communication
- Adaptable mindset
- Sales proficiency
- Exceptional customer service
- Team collaboration
- Upselling techniques
Accomplishments
- Took on a leadership role at The Hive Social (2023-2025)
- National Honor Society / Academic Honor Roll (2015 – 2019)
- Varsity Letter – Gladstone High School Dance Team (2015 – 2019)
- Portland State University Dancer (2019-2023)
Certification
- Food Handler’s Permit - #227517 Expires - 8/17/27
- OLCC #- #2P51F4 Issued 4/10/30
Timeline
Lead Brunch Server
The Hive Social
10.2023 - 09.2025
Hostess / Server / Expo
Oswego Grill
07.2020 - 02.2023
Sanitation Lead / Support Staff
Safeway Grocery
03.2020 - 07.2020
Food Runner / Support Staff
The Highland Stillhouse
04.2018 - 07.2020
AAOT Degree - undefined
Clackamas Community College
Bachelors - Health and Science Management
Pacific University
High School Diploma -
Gladstone High Scool
Achievements / Additional Skills
- National Honor Society / Academic Honor Roll (2015 – 2019)
- Varsity Letter – Gladstone High School Dance Team (2015 – 2019)
- Portland State University Dancer (2019-2023)
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