Sophia Heasty

• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders and manage bills.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Checked guests' identification before serving alcoholic beverages.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Split checks upon parties requests.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Responded to inquiries from callers seeking information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Stocked merchandise and cleaned marina office.

• Greeted customers and helped with product questions and selections, and purchases.
• Helped customers complete purchases, locate items, and return or exchange items.
• Answered questions about store policies and addressed customer concerns.
• Wrapped and boxed items.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Greeted customers and provided outstanding customer service.

Responsible for

• Childcare responsibilities for 5 children, ages 2 to 10.
• Played games, worked on puzzles, and read books to young children.
• Assisted with light housekeeping duties.
• Helped children complete homework assignments and school projects.

• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Checked in with servers to confirm preparedness before seating customers.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Greeted customers warmly upon arrival and seated guests.
• Provided patrons with estimated waiting times during peak service hours.
• Completed daily side work and opening and closing duties.