Sophia Hill
Brooksville
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate
A plus vitamin
New Port Richey
03.2016 - 03.2022
- Assisted customers in selecting vitamins and supplements for individual needs.
- Managed inventory by organizing stock and restocking shelves as needed.
- Educated customers on product benefits and proper usage techniques.
- Processed transactions accurately and efficiently at the point of sale.
Manager
Dunkin' Donuts
Homosassa
03.2011 - 03.2016
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff on service standards and product knowledge.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Scheduled employee shifts to optimize team coverage during peak hours.
- Implemented quality control measures to uphold food safety standards.
- Coordinated marketing promotions to enhance customer engagement and sales.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Monitored staff performance and addressed issues.
Team Leader Manager
Dialamerica Marketing
New Port Richey
01.2000 - 01.2002
- Led team meetings to discuss project goals and progress updates.
- Trained new team members on company policies and procedures.
- Improved communication by facilitating collaboration among staff members.
- Developed training materials for ongoing employee development programs.
- Implemented feedback sessions to address team concerns and suggestions.
- Monitored daily operations to ensure adherence to quality standards.
- Assigned tasks based on individual strengths and workload capacity.
Education
MBA - Psychology
Phoenix University
Phoenix, OR 03.2011 - 03.2014
Skills
- Customer relationship management
- Sales forecasting
- Inventory management
- Product knowledge
Timeline
Sales Associate
A plus vitamin
03.2016 - 03.2022
Manager
Dunkin' Donuts
03.2011 - 03.2016
MBA - Psychology
Phoenix University
03.2011 - 03.2014
Team Leader Manager
Dialamerica Marketing
01.2000 - 01.2002