Sophia Hussien
Madison,WI
Summary
Experienced healthcare professional with a strong background in patient care, care coordination, and advocacy. Skilled at managing complex patient needs through strategic planning, resource coordination, and effective communication with patients, families, and interdisciplinary teams. Adaptable and dependable in high-stakes environments, with a proven ability to prioritize competing needs while maintaining a patient-centered approach. Recognized for empathy, analytical thinking, collaboration, and a commitment to achieving positive patient outcomes.
Overview
9
9
years of professional experience
Work History
Clinical Case Manager
Tellurian
Madison, WI
04.2023 - Current
- Conducted psychosocial assessments to determine client needs and appropriate service planning.
- Coordinated treatment referrals, housing support, and community resources for client stabilization.
- Documented case notes, service plans, and progress updates in compliance with agency standards.
- Collaborated with clinical teams to align care recommendations and discharge planning.
- Advocated for client access to behavioral health, medical, and social services.
- Monitored service engagement and adjusted case plans to support recovery goals.
Lead Behavioral Health Technician
Tellurian
Madison, WI
10.2021 - 04.2023
- Monitored therapeutic milieu and maintained safe, structured behavioral health environment
- Supported clients with daily living activities and individualized care routines
- Documented observations, behaviors, and interventions in accurate clinical records
- Assisted nursing and clinical staff with crisis intervention and de-escalation efforts
- Facilitated group activities aligned with treatment goals and recovery plans
Caregiver, Special Needs
Community Living Connections
Madison, WI
03.2018 - 10.2021
- Supported daily personal care, including bathing, dressing, grooming, and toileting for individuals with special needs.
- Monitored behavioral cues and implemented care plans to maintain safe, consistent routines.
- Administered medication reminders and documented client responses accurately.
- Assisted with meal preparation, feeding support, and nutrition-focused routines.
Education
Bachelor of Science - Human Services
UW Oshkosh
Oshkosh, WI05-2024
Associate of Applied Science - Human Services
Madison Area Technical College
Madison, WI05-2021
Master of Science - Human Service Leadership
University of Wisconsin, Oshkosh
Oshkosh, WI12-2025
Skills
- Behavioral health interventions
- Teamwork and cooperation
- Healthcare navigation
- Clinical documentation
Timeline
Clinical Case Manager
Tellurian
04.2023 - Current
Lead Behavioral Health Technician
Tellurian
10.2021 - 04.2023
Caregiver, Special Needs
Community Living Connections
03.2018 - 10.2021
Associate of Applied Science - Human Services
Madison Area Technical College
Bachelor of Science - Human Services
UW Oshkosh
Master of Science - Human Service Leadership
University of Wisconsin, Oshkosh