Sophia Iannarelli
Livonia,MI
Summary
Dynamic server with strong skills in customer service and memory retention. Experienced in processing transactions accurately and efficiently, ensuring a positive and memorable dining experience. Ready to leverage expertise in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Server
CoachsCorner
Livonia, MI
09.2024 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed orders accurately using point-of-sale system, ensuring prompt service.
Restaurant Hostess
MiMosa
Farmington, MI
05.2023 - 04.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted with menu explanations, enhancing guest dining experience through knowledge of offerings.
- Coordinated with kitchen and serving staff to ensure timely order delivery.
- Resolved guest inquiries and concerns efficiently to maintain high satisfaction levels.
- Trained new hostesses on operational procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, maintaining high standards of ambiance.
Cashier
Westborn Market
Livonia, MI
06.2020 - 06.2022
- Processed customer transactions accurately using POS systems to ensure efficient checkout experience.
- Maintained organized and clean checkout area, enhancing overall store presentation and customer satisfaction.
- Assisted in inventory management by restocking shelves and monitoring product availability on the sales floor.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly to foster loyalty.
Education
High School Diploma -
Clarenceville
Livonia, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Sales techniques
- Point of sale (POS) system operations
- Price memorization
- Dining crew workflow optimization
Timeline
Server
CoachsCorner
09.2024 - Current
Restaurant Hostess
MiMosa
05.2023 - 04.2024
Cashier
Westborn Market
06.2020 - 06.2022
High School Diploma -
Clarenceville